Customer Service Specialist 2 01344 (TR)
State of Washington - Vancouver, WA

This job posting is no longer available on State of Washington. Find similar jobs: Customer Service Specialist jobs - State of Washington jobs

Our Vision is:
Safe, healthy individuals, families and communities

Our Mission is:
The Department of Social and Health Services will improve the safety and health of individuals, families and communities by providing leadership and establishing and participating in partnerships.

Our Values are:
Excellence in Service
Respect
Collaboration and Partnership
Diversity
Accountability

The Department of Social and Health Services, Economic Services Administration (ESA), Community Services Division (CSD) is recruiting to fill one (1) part time, twenty (20) hours per week , Customer Service Specialist 2 position within the Columbia River Community Services Office located in Vancouver, WA.

Duties:

Duties include but are not limited to:

Issue Electronic Benefits Transfer (EBT) Cards, bus passes, gas and pre-paid merchant cards to clients.

Assist clients in main lobby with check in process.

Act as liaison by assisting clients with on-line applications for services through the DSHS Washington Connections website.

Back up for ordering supplies and stocking shelves for both the CSO and CSC.
Provides maintenance on office equipment.

Mail pick up and distribution throughout office. Mail room back up.

Prepare and box documents according to records retention schedule.

Back up for Commute Trip Reduction coordinator.

Qualifications:

REQUIRED EDUCATION, EXPERIENCE, SKILLS AND ABILITIES:

An Associate’s degree AND two years of experience providing assistance to customers regarding inquiries, complaints or problems;

OR

Bachelor’s degree;

OR

Equivalent experience providing assistance to customers regarding inquiries, complaints or problems.

DESIRED EDUCATION, EXPERIENCE, SKILLS AND ABILITIES:
Expereince in Barcode and Automated Client Eligibility System (ACES)
Ability to perform basic math calculations
Ability to create and maintain spreadsheets in Excel

Supplemental Information:

HOW TO APPLY:

To be considered you must apply online at www.careers.wa.gov . Use reference number 01344 when searching for the job announcement.

SPECIAL NOTE: Attention to detail is important to the successful completion of your application for this position.

* Carefully review your application before submitting .*
You may NOT reapply to this posting for 30 days

Please note that initial screening will be solely based on the contents and completeness of the “work experience” section of your application in NeoGov. The information provided in your Application must support your selected answers in the application questionnaire. All answers are verified and documentation may be required. Responses not supported in your application will disqualify you for consideration of employment from this requisition. A thorough reference check will be conducted for final applicants.

**If selected for an interview, you will be required to provide proof of your highest level of education completed.**

NOTE: This position is covered by a union security provision. Therefore, as a condition of employment, candidates who are appointed are required to become members of the Washington Federation of State Employees, or pay other representational fees within the first 30 days of employment.

The Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate on the basis of age, sex, marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with a disability. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the recruiter at (360) 725-5804. Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.

Should you have questions about completing the online application, please contact the recruiter at 360-902-8056 or for faster service, email: esarecruiters@dshs.wa.gov

If you have questions regarding this position (XN57), please call Tessy Liston at (360) 397-9620

State of Washington - 2 years ago - save job
About this company
45 reviews
Whether it's helping a vulnerable child, making highways safer or restoring salmon habitat, the work that we do matters to the people of...