Bilingual Customer Service Representative
CHS Corporate 2.67 reviews - Franklin, TN

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Community Health Systems Professional Services Corporation is one of the leading operators of general acute care hospitals. The organization's affiliates own, operate or lease 131 hospitals in 29 states, with an aggregate of approximately 19,800 licensed beds. The consolidated organization owns and leases community hospitals that offer quality, cost-effective healthcare including a range of inpatient medical and surgical services, outpatient treatment and skilled nursing care. In over 60 percent of the markets served, CHS-affiliated hospitals are the sole provider of healthcare services.

Community Health Systems Professional Services Corporation seeks an Accounts Receivable Travel Team Specialist for its Franklin, TN, headquarters’ Patient Financial Services team. The Accounts Receivable Travel Team Specialist is responsible for insurance account follow up and account balance resolution; identifying and trending core issues causing delayed payments, claim denials and zero pays; primary, secondary and tertiary billing assistance; training hospital staff with payer specific follow up techniques, and billing requirements.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Follow up calls and / or letters to insurance companies and third parties, including government payers
Identify and trend core issues causing claim denials and claim payment delays
Bill or re-bill insurance claims
Registration, central scheduling duties
Work suspended claims, rejections, remittances, correspondence, and return mail
Document any needed contractual or discounts for management approval
Assist patient and third parties with inquiries about their bills
Record all action taken on the individual account
Communicate and report all core issues to supervisor weekly
Travel required up to 100% company to pay travel expenses according to company policy with one trip home every other weekend; travel days will be every other Friday / Monday


Must be proficient in Word Perfect, Outlook, Word, and Excel.
Bi-Lingual Desired
Excellent organizational and written/verbal communication skills.
CPAT certification will be required during the first year of employment


Associate or B.S. degree preferred but not required.
High school graduate.
3 to 5 years experience.
Minimum of five years experience with hospital billing and/or collections.
HMS, Meditec/Bar, Mckession Series, Mckession Star, HCA Meditech hospital computer system experience preferred.

About this company
2.67 reviews