Personal Banking Representative I - Pelham
Sovereign Bank - Pelham, NH

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This position is located at 150 Bridge Street Pelham, NH 03076.

Job Duties

Develops and maintains customer relationships by selling Bank products and providing excellent customer service.

Expands and retains customer relationships, actively cross sells and resolves customer problems quickly and efficiently.

Meets all goals and actively participates in all sales activities in the branch.

Acquires and retains customer relationships by providing relevant solutions to meet customer needs.

Develops and deepens customer relationships by providing outstanding customer service following a focused cross-selling strategy.

Meets all sale goals and actively participates in all sales activities in the branch by engaging in a personal weekly sales activity plan.

Manages customer portfolios and cross-sells Sovereigns products & services.

Actively engages in customer outreach efforts focused on managing a weekly lead list.

Responds to customer inquiries and concerns to creates positive solutions.

Conducts customer appointments and engages in customer conversations following a prescribed sales process designed to effectively uncover customer needs and provide relevant customer solutions.

Interviewing and processing consumer loan/credit line requests for customers, and obtaining referrals from loan customers.

Provides consumer loan solutions for customers from origination through closing.

Develops and maintains relationships with business partners to increase cross-sell opportunities and achieve sales goals.

Develops and maintains relationships with in-branch partners to include the teller team.

Manages the account opening process with minimal errors and is comfortable with cash handling transactions (if applicable).

Provides deposit account solutions through effective implementation of the new account opening process. Completes basic cash handling transactions when necessary.

Handles daily account maintenance and other service issues as necessary.

Promptly responds to all customer requests by providing ongoing deposit account maintenance and overall relationship servicing.


HS Graduate or Equivalent.

Over one year experience selling products and 1+ customer service experience.

Identify specific knowledge, skills, and abilities necessary for satisfactory execution of the positions primary duties & responsibilities.

Ability to generate new business by outbound calling, customer referrals and community involvement.

Exceptional customer service skills, client first approach.

Credible, trustworthy, professional image.

Skilled in optimizing sales opportunities to existing and walk-in customers.

Skilled in uncovering customer needs and providing relevant customer solutions in proactive and reactive scenarios.

Strategic planning skills and ability to build successful sales plans.

Strong analytical and problem solving skills.

Ability to derive innovative solutions.

Contact Information

Job ID # 53309

Leah Nankin


Performs job requirement/responsibilities in compliance with applicable laws and regulations

To express interest in and be considered for a position, please provide your background information and work experience by completing the employment application in its entirety. Incomplete information may result in rejection of your application from consideration.

About this company
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Santander Holdings USA is the parent company of Sovereign Bank, which reigns in the Northeast with more than 700 branch locations....