Cust Sales & Serv Cntr Rep
Charter Communications - Bourg, LA

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Cust Sales & Serv Cntr Rep ( Job Number 1205818 )

Description
      Job Summary
      Perform customer sales and support services under general supervision. Interact with the public to generate sales and assist in resolving billing and service concerns. Promote Charter products and services.

      Essential Functions of the position
      Create a positive end-to-end customer experience by demonstrating the Good Neighbor Values of being helpful, cooperative, trustworthy, responsive and resourceful.

      Interaction with the customer will be primarily face-to-face but may also include receiving and placing telephone calls to customers.

      Customer interaction will be for the purposes of discussing billing questions and service concerns; resolving non- payment of bills; assessing customer needs and promoting Charter products and services with tact and courtesy to existing and new customers

      While providing support for service questions regarding Charter products and services, identify opportunities to generate sales during the customer interaction experience.

      Troubleshoot and diagnose service complaints

      Generate and place new installation orders, service orders for disconnects and service changes generated from the customer; schedule appointments accordingly; prepare associated paperwork for work orders; process special requests for services (i.e., pay-per-view); input orders into computer system

      Responsible for researching customer complaints and processing billing adjustments by entering credits or other adjustments into the computer records for the customer's account

      Perform customer counter functions including receiving cash and hand delivered payments from customers and entering payments into the billing system

      Adhere to all cash handling policies and procedures

      Accurately process daily payments and balance cash drawer

      Track, issue and receive cable telecommunications equipment

      Actively engage in training through Charter University and other training programs

      Perform other duties as may be requested by supervisor

      Preferred Qualifications
      Knowledge of basic math skills
      Knowledge of all functions and related tasks in the area of customer relations
      Knowledge of cable television and telecommunications products and services
      Knowledge of office procedures
      Knowledge and ability to use personal computer and software applications (i.e. word processing, spreadsheet, Cable billing systems)
      Knowledge and ability to use the following office equipment computer, telephone, copier, fax, 10 key adding machine, calculator
      Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
      Ability to use influence and participate in the sales process
      Ability to accurately handle cash transactions, count change
      Ability to use professional presentation skills
      Ability to work independently
      Ability to prioritize and organize effectively
      Ability to lift up to 25 lbs.
      Ability to reach with hands and arms, to bend, to talk and hear, and to read and use a computer
      Ability to use, handle, and manipulate objects such as paper, pencils, keyboards, and mouse
      Ability to work while seated or standing for prolonged periods of time
      Vision ability close vision, peripheral vision, and ability to adjust focus

      Education
      High School Diploma or equivalent

      Related Work Experience
      Customer Service work experience – 1 yr
      Sales experience – 1 yr

      Certifications and/or Licenses
      Meet sales and customer service training or equivalent certification requirements

      Working Conditions
      Office environment
      Exposure to moderate noise level

      Primary Location US-Louisiana-BOURG

      Charter Communications - 19 months ago - save job - block
      About this company
      507 reviews
      Charter Communications navigates the waters of US cable services. The cable system operator has about 5 million mostly-residential...