The Customer Service Representative is responsible for answering all incoming calls from outside sources of a transportation nature and responding to these calls appropriately, while maintaining a professional, courteous demeanor. The CSR will also ensure eligibility, determining transportation requirements and mode of transportation. Utilizes scheduling software to optimize the number of rides and minimize indirect routing.
Essential Duties and Responsibilities:
Answer all incoming telephone calls of a transportation nature and confirm eligibility, scheduling and appropriate mode of transportation.
Maintain a professional, courteous demeanor with callers, network providers and any other individual who may contact the business office.
Reviews trips in area of specialization and determines provider assignments.
Assigns reservations to network transportation providers to ensure vehicle resources are used most efficiently.
Tracks specific passengers and trip progress as requested.
Routes trips to providers and prepares manifests.
Completes reports as assigned.
Adhere to all company policies and procedures.
Non-Essential Duties and Responsibilities:
Perform other duties as assigned.
High School Diploma or GED.
Must have one year of previous inbound call center experience or dispatcher.
Experience in a high stress and high call volume center preferred.
Prior dispatch/routing experience is preferred.
Other i.e. knowledge and skills:
Knowledge of medical terminology and services preferred.
Healthcare industry experience is preferred.
Must be proficient with Microsoft Office software.
Must type 30 wpm.
Multilingual capabilities a plus.
Must have effective oral, written and interpersonal communication skills.
Salary Range - $10.00-$11.00/hr
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