The Customer Service Representative is responsible for supporting
internal and external customers, with accountability for on time,
accurate deliveries, safety and housekeeping, and continuous system and
process improvement, while functioning within a team-based environment.
This position supports the Fridley Minnesota Sheet Feeder location.
We are looking for a motivated individual who is capable of performing a
multitude of functions in a fast paced environment
Develops and maintains relationships with internal and external
customers and vendors, initiates contact with and/or responds to
customer inquiries regarding accounts, products or services; initiates
orders with the customer or recommends order changes based on
account and manufacturing knowledge; coordinates and supports
information flow within external and internal business. Builds or
develops order specifications, prices and/or costs. Handles multiple
tasks simultaneously, using priority management skills.
Works in a team environment to meet business objectives and goals.
Demonstrates financial aptitude with ability to work with numbers
accurately. Maintains excellent records. Works with other business
team members to reconcile customer accounts, investigates and resolves
customer complaints using problem solving techniques and sound judgment.
Uses basic computer skills including word processing, spreadsheets
databases and other applications as necessary. Attention to detail ,
works with and supports the sales functions in the facility in order to
achieve overall customer satisfaction.
Preferred - Solid track record of corrugated industry experience as a
Customer Service Rep or experience in business to business customer
service or inside sales. Ability to work under pressure, prioritize
workload and handling multiple tasks in a fast pace environment.
Excellent communication skills required, both verbal and written.
Strong computer skills and the ability to learn new operating systems
quickly. Customer focus, well organized, listening skills,
positive attitude and desire to succeed are essential.
International Paper offers a competitive salary and an excellent
benefits package that includes medical, dental, disability, life and
accident insurance as well as 401(k) plan and retirement savings
account. International Paper is an Equal Opportunity Employer, M/F/D/V.
For International Paper (IP), business is a global paper chase. It is one of the world's largest manufacturers of printing papers....