Under general supervision, provide security and protection of River City Casino; including money transactions, public relations, performing command center functions, assisting guests/customers and employees, as needed, and maintaining order.
Deliver internal and external guest service the Pinnacle Way by ensuring every interaction includes our Six Core Service Standards (Look Sharp, smile & greet the guest. Be friendly, polite & use courteous language. Provide especially timely & knowledgeable service; and then some! Always find solutions to guests’ problems. Use the guest’s name when appropriate. Thank the guest and invite him or her back.).
Assist sick or injured patrons and employees.
Assist Games and Slots department in removing drop boxes.
Report unsafe or hazardous conditions.
Assist patrons and employees on directions and proper procedures.
Ability to check identification to ensure a guest is over the age of 21.
Perform fills, credits, exchanges and marker transfers procedures for departments as needed.
Compose accident/incident reports and witness statements when necessary.
Operate company vehicles in a safe manner.
Monitoring surveillance equipment, alarms and multiplexers.
Pinnacle Entertainment - 15 months ago