This position is located at 1822 Massachusetts Avenue Lexington, MA 02420.
Manages the delivery of Customer First Service Excellence.
Responsible for the administration of sales, service, operational efficiency,
risk applications, internal control and HR management activities to meet bank objectives for the branch.
Develops a culture within the branch in which quality and continuous improvement on all performance accountabilities are understood and utilized by all employees.
Ensures the team is focused on the acquisition of new business and personal
relationships and the retention and expansion of existing relationships.
Reports to the Retail District Executive.
Analyzes branch expenses and implements strategies to reduce overhead.
Directs the development, implementation and use of productive sales strategies and techniques, generating additional bank business through any mean or channel provided by Sovereign Bank.
Focuses on increasing Sovereign Bank products and services, sales, number of clients, its business relation with the bank and always following the established policy and procedures.
Formulates and executes a customized team plan to acquire new, retain and grow existing SME and personal relationships, managing the Business & Personal Clients portfolio.
Is responsible for managing branches Tier 1 - 2 or 3, usually less than 12 Team Members, and ensuring that they and the branch meet or exceed their goals.
Manages, coaches, directs and motivates every branch team member to promote and maximize sales opportunities.
Oversees CCG/BCG tool and manages employee's sales initiative.
On the SME side and along with the BBR, focuses on companies with revenues less than $3.0 Million, performing significant calling activity on existing SME customers, prospects and Centers of Influence, to develop new business and to retain or expand existing.
Participates in branch functions and community activities to promote bank's image and growth ensuring that Sovereign Bank maintains a strong local presence.
Takes responsibility for delivering Customer First Service Excellence which meets and exceeds the customer's expectations.
Education: Bachelors or Equivalent
Experience Between 5 and 7 years in a supervisory or managerial
Proven track record of excellent sales management in a financial
Ability to manage, supervise, instruct and coach; ability to meet deadlines, make independent decisions and utilize sound judgment.
Advanced knowledge of all Retail and Small business products and services and fluency in business acumen and in SME credit.
Highly motivated and competitive with proven leadership quality and very goal driven
Understands all appropriate polices and procedures and process that impact work activities
Reference job code 53436.
Performs job requirement/responsibilities in compliance with applicable laws and regulations
To express interest in and be considered for a position, please provide your background information and work experience by completing the employment application in its entirety. Incomplete information may result in rejection of your application from consideration.
Santander Holdings USA is the parent company of Sovereign Bank, which reigns in the Northeast with more than 700 branch locations....