The Account Manager manages sales accounts and activities selling Client products to wholesalers, distributors, and retailers primarily over the phone, via fax, and electronically. Customer visits to the top three accounts as needed.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Meet Client's and Alta's sales and customer service objectives using appropriate selling tools, specifically consultative selling techniques.
Create and maintain customer account files and profiles.
Maintain up-to-date competitive and market information applicable to type of account.
Prepare periodic Client and customer correspondence.
Contribute to and prepare monthly reports to show that Client and company goals are being met and exceeded.
Provide customer service including ad claims, damages, order entry, order tracking, sales materials (P.O.S., Deal Sheets, Surveys, Samples, Planograms), deductions and credit problems.
Inform and preparer customers of new product launches, product changes, and new distribution of existing products.
Complete product line reviews to insure the customer's sales are growing and aligned with Neilsen market information when available.
Confers with department heads to discuss possible new accounts and to outline new policies or sales promotion campaigns.
Directs research activities concerned with gathering information or with compilation of statistics pertinent to planning and execution of advertising sales promotion campaigns.
Directs preparation of special promotional features.
Monitors and analyzes sales promotion results to determine cost effectiveness and return on investment of promotion campaign.
Discusses product features, benefits, and salability with customers to increase sales and promote product. Create an up-sale on product offering where appropriate.
Quotes prices and credit terms and prepares sales presentations for orders obtained.
Estimates date of delivery to customer, based on knowledge of own firm's production and delivery schedules.
Prepares reports of business transactions and keeps expense accounts.
Analyzes sales statistics to assist customers in promoting client products.
Reviews market analyses to determine customer needs, volume potential, price schedules, and discount rates, and develops sales campaigns to accommodate goals of company.
Reviews orders for ideas to expand services available to present customers.
Directs product rationalization and standardization to eliminate unprofitable items from sales line, i.e. category management.
Analyzes and controls expenditures to conform to budgetary requirements.
Prepares periodic sales report showing sales volume and potential sales.
Travel as required. In order to meet the travel requirements, must have a personal credit card and an available credit limit for expenses which are reimbursed.
There are no leadership responsibilities for this position.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must have the ability to travel as necessary and a personal credit card with an available credit limit for expenses which are reimbursed .
EDUCATION and/or EXPERIENCE
Associate's degree from two-year college or technical school required. Bachelor's degree from four-year college or university is preferred. One to three years sales experience required.
TECHNOLOGY SKILL BASE
This position requires a working knowledge of computer technology that includes: Beginning Word and EXCEL, along with Client and Alta designated software. Also, individuals must possess the ability to learn and understand new software and other technology applications as introduced by the Client and Alta Resources.
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
While performing the duties of this job, the employee is regularly required to sit for up to eight hours, and stand. Manual dexterity which allows the individual to use hands to type on a keyboard, use a mouse and write are required, as is the ability to talk, and hear The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Due to the nature of this work individuals are required to be on-sight during hours designated by the Client, however, the occasion will arise when the employee must be off-site due to business functions.
Alta Resources - 14 months ago
About Alta Resources
In 1982, CEO Jim Beré started the first teleservices company for consumer-packaged goods. Just five years...