Under general supervision, provide security and protection of Lumiere Place Casino; including money transactions, public relations, performing command center functions, assisting guests/customers and employees, as needed and maintaining order.
(The following statements are intended as general illustrations of the work in this job class and are not all inclusive for this position.)
Deliver internal and external guest service the Pinnacle Way. Always exhibit a friendly and approachable demeanor. Be polite and courteous when speaking with guests and team members. Look for and act upon opportunities to assist guests and team members. Be sincere and genuine during all interactions. Be prepared with the knowledge and skill required to be responsive to guests and team member’s needs and questions.
Warn persons of rule infractions or violations, and apprehend or evict violators from premises, using force when necessary,
Assist sick or injured patrons and employees, request an EMT as needed. .
Assist Games and Slots department in removing drop boxes.
Report unsafe or hazardous conditions.
Assist patrons and employees on directions and proper procedures.
Check identification to ensure guests are over the age of 21.
Perform fills, credits, exchanges and marker transfers when assigned, and following the required procedures.
Drive company vehicles to transport individuals to specified locations or to patrol company property.
Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.
Write incident reports of daily activities and irregularities such as accidents, equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences. Obtain witness statements when necessary.
Answer alarms and investigate disturbances.
Circulate among visitors, patrons, or employees to preserve order and protect property.
Monitor dispatch surveillance equipment and alarms
Must be able to physically stand for an 8 hour shift.
Perform other duties as assigned by management.
Pinnacle Entertainment - 15 months ago