- Supervise the daily operation of the front desk and its team members.
- Some of the duties include but are not limited to guest check-in, guest check-out, answering guest and staff questions, running reports as required and maintain efficient schedules and operational procedures which result in the satisfaction of all staff and guests.
- Interact with owners, guests, potential owners, affiliated business units and team members regarding resort inquiries, complaints, comments and suggestions with appropriate problem solving and service recovery actions as to assure a successful outcome.
- Analyze resort inventory requirements and assure that all reservations and other requests are accommodated to the highest efficiency levels possible.
- Assist with Team/Staff issues and other items as requested.
WVO is a drug-free workplace and requires a background check and drug test prior to employment.
- High school diploma or equivalent.
- Two years of customer service experience.
- One year of Supervisory experience.
- Six months experience in the hospitality field.
- Basic office skills helpful, including basic math to figure costs and make change, proper cash handling procedures and telephone skills.
- Must maintain a professional appearance and a cordial attitude towards all guests and staff members.
- Able to handle the stress of high customer demand in a hospitality environment.
- Must be people oriented and able to work independently or with others as needed
- Must be able to easily and frequently change from one activity to another while operating a switchboard or computer keyboard.
- Must use good judgment in effectively providing services personally or to know when to immediately refer requests to the appropriate department manager for action.
- Must be able to supervise staff in a front desk operation in a manner that effectively supports and promotes teamwork while helping each individual achieve personal growth and opportunity.
Wyndham Vacation Ownership (WVO) offers vacationers a (time) share of paradise. A top supplier and marketer of timeshare vacation properties...