Retail Reverse Logistics Manager-IEB-MSCIS (826430) Job
Microsoft - Redmond, WA

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Job Category: Operations
Location: Redmond, WA, US
Job ID: 826430-104091
Division: Interactive Entertainment Business

This individual will be responsible for reverse logistics activities pertaining to retailer and distribution partners in the Americas region. This position is responsible for managing the day-to-day activities of the reverse logistics department and works with channel, sales and finance leadership to ensure coordination of reverse logistics support. Additionally, this position works closely with both SCVs and credit & collections to ensure we are crediting retail partners as our reverse logistics policies dictate. The position will be responsible for advancing the current reverse logistics programs, increasing service to our customers, decreasing costs and process improvement. The individual is also responsible for providing timely and accurate reporting on reverse logistics performance and for designing and implementing improved processes and operational policies.

Responsibilities:
Single POC for Americas Channel Operations team regarding retail returns
Responsible for all Americas operations guide updates as it pertains to retail returns
Manage regional revenue credit reconciliation for all categories
Regional liaison with distribution and logistics regarding return vendor activities
Documents and deploys retail return processes
Enforces returns polices
Provides strategic regional insight into retail return programs
Competencies:
1. Drive for Results
2. Collaboration
3. Influencing for Impact
4. Adaptability
5. Judgement
6. Customer Focus
Requirements:
A minimum of 5+ years of consumer electronic reverse logistics, preferabley both retail and OEM
Demonstrated strong analytical and data mining skills
Strong skills of MS Office package
Self-motivated with the ability to prioritize and make independent decisions
Demonstrated ability to successfully manage competing priorities and deliverables in a fast-paced, dead-line oriented environment
Results oriented with initiative, ownership and follow-through to completion
A BA/BS degree in Business or related degree preferred

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