Account Services Manager - SPP
This position is responsible for managing all aspects of internal client support and will be the primary internal interface for, working in partnership with our field sales team, the key stakeholders of an assigned customer account base.
This individual will have responsibility and accountability for execution of all customer requirements and profitability of their assigned accounts.
Working closely with the Director of Account Services, manage and coordinate the implementation and on-going operation, across all internal support departments of in-stock eStore programs and their associated special order and customer service support.
Supports the Director of Account Services in building and maintaining client relationships, working in partnership with the field sales organization, while serving as the primary internal contact for accounts.
Promotes teamwork, accountability and strong communication within the department and across support teams that they work with through regularly scheduled account team status meetings.
Works with the Director of Account Services in providing direction and project management leadership to other cross functional departments in implementing and managing solutions for assigned customers, providing appropriate and timely internal and external communications.
Other internal departments included in the execution of project tasks include: Special Order, Customer Service, Account Development, Program Development, Marketing, Creative Services, Merchandising, Incentive & Recognition, Finance, IT, Procurement, Operations, and Inventory.
Working with the Director of Account Services responsible for ensuring programs meet targeted expectations for margins, SKU count and marketing plans and budgets and participates in the forecasting and budgeting process for their accounts.
Prepares and participates in Customer Business Reviews.
Works with the Director of Accounts Services during contract negotiations, renewal RFP’s, identifying customer business and contractual requirements, provides clear direction and guidance to the internal support teams.
Participates and provides input and ideas in support of our on-going effort to improve our processes and the overall customer experience.
- Bachelors Degree or equivalent years of experience
- Minimum two years of account executive, project management, merchandising, program development, marketing or related business experience
2-4 years of related experience
Strong “business” communication skills, both written and verbal, and the ability to effectively communicate with all levels of internal and external stakeholders and support functions
Maintains a high degree of professional acumen while developing skills in salesmanship and managing difficult relationships
Strong ability to balance multiple projects simultaneously and meet required deadlines
Strong demonstrated project management skills; formal training desired
Emerging skills in the area of “strategic business sense”, including marketing strategy, pro-active ideation, profitability awareness and analytical skills
Requires a self-motivated and energetic personality
Flexibility to travel when necessary based on account needs
Solid PC skills (Word, Excel, PowerPoint)
Staples is an Equal Opportunity Employer who values the diversity of our people, products, and services.
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