To deliver world-class healthcare for a community exceeding 600,000 people, WellStar is more than 11,000 strong to meet the health demands and needs of our communities. With five unique hospitals, over 1,000 beds, and a strong Physicians Group, WellStar has become a shining example of what’s possible when talented, passionate people dedicate themselves to making a difference in the industry and in the communities we serve.
Join the team Named one of the Top 100 Companies by Working Mother Magazine
JOB SUMMARY: a brief description of the job.
This job is typically the first point of contact and must ensure a pleasant experience for patients and visitors. Interviews patients and/or their representatives to obtain complete and accurate demographic, financial and insurance information, required for billing and collecting patient accounts. Conducts intensive screening of all Medicare, Medicaid and managed care patients for pre-certification requirements and provider service eligibility, prior to registration. Obtains all necessary customer consents/attestations.
Coordinates the collection of all estimated patient liabilities, including co-payments and unmet deductibles. Verifies insurance benefits and coverage for inpatients and outpatients. Responds to customer requests and answers questions regarding various service and account information. Analyzes and rectifies customer concerns using established procedures. Uses computer to access and/or update customer records.
Verifies and posts transactions. Follows established procedures for processing receipts, cash etc. Sorts and files various documents. Assists with general hospital information and directions to departments within and outside of the WHS facility. Establishes financial arrangements to reduce financial risk for WHS, helping to ensure that WellStar is reimbursed for its services.
JOB QUALIFICATIONS: minimum requirements to be considered qualified to do the job.
Required Minimum Education: High School diploma or equivalent.
Required Minimum Experience: At least 2 years of related experience, in a healthcare or institutional work setting. Previous employment record that reflects “work stability”, as indicated by an average work tenure for previous jobs of at least one (1) year.
Preferred Experience: At least three years of patient access service or patient financial service work experience.
Required Minimum Skills: Typing or data entry competency of at least 40 words/minute.
Cash handling and balancing. Demonstrated professionalism, effective communication skills and active listening skills.
Other: Mandatory completion of Customer Service certificate courses within 90 days of employment. Mandatory completion of the PAS Comprehensive Formal Training course within 90 days of employment.
Thank you for your interest in WellStar.
We are an equal opportunity employer.
WellStar Health System - 23 months ago
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With WellStar in your corner, you won't need to wish upon a star for good health and wellness. The not-for-profit WellStar Health...