Overview:
The Center Specialist delivers a consistent and positve customer experience to all customers including anticipating customer needs, suggesting alternatives and problem solving. This team member performs consultative selling, takes customer orders, gives pricing information, and recommends FedEx Office products and services. This team member is required to operate a wide variety of equipment, manage complex projects, follow instructions from supervisors and communicate effectively with other team members.
Responsibilities:
(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)
Demonstrates consultative behaviors to ensure friendly, polite, and expert service is delivered to all customers
Provides customer service, including anticipating customer needs, suggesting alternatives and problem solving, and is able to satisfy those needs with a minimum amount of supervision
Takes customer orders, gives pricing information, performs consultative selling to customers, and recommends FedEx Office products and services
Follows copying propocol (copyright law, confidentiality, and careful handling of original documents)
Applies a thorough knowledge of theory and technique to achieve the highest possible quality
Sets up complex orders and performs multiple tasks at the same time
Takes preemptive action to prevent errors and waste
Troubleshoots equipment and customer problems using extensive knowledge of solutions and resources
Maintains equipment and supplies, to include cleaning and repairing
Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety and security policies and procedures
Assists in the training of center team members
Operates the Point of Sale terminal (POS), handles financial transactions and makes change
May assist with financial reporting including daily sales, close-outs and bank deposits
Secondary responsibility for coordination of all shipping related services and activities, to include:
Provides customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates
Ensures quality customer service is given to customers by providing packaging services, as well as offering information about company products and services
Offers assistance to customers by suggesting appropriate shipping methods.
Maintains inventory of shipping supplies.
Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
All other duties as needed or required
Qualifications: MINIMUM QUALIFICATIONS AND REQUIREMENTS :
High School diploma or equivalent education
1+ year of specialized experience
Excellent verbal and written communication skills
For new hires, must meet all FedEx Office employment qualifications in force at time of hiring, including successful passing of background check
For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook
ESSENTIAL FUNCTIONS:
Ability to stand during entire shift, excluding meal and rest periods
Ability to move and lift 55 pounds
Ability, on a consistent basis, to bend/twist at the waist and knees
Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
Ability, on a consistent basis, to work with minimal supervision
QUALITY DRIVEN MANAGEMENT (QDM):
(Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.)
Suggests areas for improvement in internal processes along with possible solutions
Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility
Applies Quality concepts presented at training during daily activities
Supports FedEx Office Quality initiatives
FedEx Office - 9 months ago
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