EUCS Analyst
Barclays Capital - Chicago, IL

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Barclays moves, lends, invests and protects money for customers and clients worldwide. With over 300 years of history and expertise in banking, we operate in over 50 countries and employ over 140,000 people.

We provide large corporate, government and institutional clients with a full spectrum of solutions to their strategic advisory, financing and risk management needs. Our clients also benefit from access to the breadth of expertise across Barclays. We’re one of the largest financial services providers in the world, and are also engaged in retail banking, credit cards, corporate banking, and wealth and investment management.

For further information about Barclays, please visit our website www.barclays.com .

It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Main Function
As member of the End User Client Services team, engineer will provide Customer Service support on technical infrastructure activities including first and second line PC support to the Fixed Income, Currency and Commodities businesses and ensure that desktop support issues are addressed in a quality and timely manner. Engineer will coordinate issues with other technical departments either by forwarding on incidents to the appropriate teams or contacting them directly. Utilize the various productions areas in assisting, resolving issues and escalating to management when necessary. Work on projects as directed by the Business Services or manager

Main Duties
Front/Back Office Support Services include:

• Perform tasks as directed by the Business Services FrontOffice or BackOffice Support Manager to given standards of quality to ensure the efficient and effective delivery and implementation of change to the corporate desktop infrastructure.

• Provide an efficient and effective fault resolution service and first/second line PC desktop support service to Barclays Capital escalating upward, when appropriate, to ensure management and resolution of all faults in the corporate desktop environment.

• Provide one-to-one training to Barclays Capital staff to ensure optimum use of PC software tools.

• Liaise with other departments where appropriate, e.g. IT development, operations and business areas to ensure all changes are implemented with minimal impact on the users.

• Maintain change management records and logs to ensure a complete and constant record of change within the corporate environment.

• Implement project work as directed by the Business Services FrontOffice or BackOffice Support manager

Person Requirements
Basic Qualifications

3+ years Desktop Applications & Systems (Win 0S, XP, 7; MAC OSX etc...)
3+ years M S DOS Management and basic- strong batch and VB Scripting knowledge

Bachelors Degree

Preferred Qualifications

BES Management Console (Versions 4.0 and higher)
Market Data Application(Bloomberg, Reuters / Reuters Dealing, E-Speed, Tradeweb, Broker Tec)
Excel Scripting (VBA)

Advance Microsoft Suite (Office 2003, 2007, 2010)

Extensive Knowledge with IT ticketing systems (HP, Service Now, Remedy etc...)

Asset management

ITIL Foundation Framework Certification

Active Directory Management

Virtualization (VDI)

Citrix and Java Application Support

Understanding of Capital Market and Investment Banking

Life cycle of a Trade

Problem Management and RCA

Having supported program trading systems

Working knowledge of market data

Service Life Cycle- Incident Management, Request Fulfillment, Problem Management, Asset Management, Service Desk and IT Risk Management

Able to handle trading floor environment and potentially irate customer while meeting and exceeding OLA’s and SLA’s defined

Ability to multitask and prioritize simultaneous requests and issues

Team player

Strong written and verbal communication skills

Able to work independently with little direction

Completes tasks on time and is detail oriented

Champion Processes and as an Owner or affiliate

Ability to identify Major Incidents and reporting where applicable while escalating when necessary

Prioritization based on severity of Procedures, Support and Management

Barclays Investment Bank - 18 months ago - save job - block
About this company
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Barclays Bank is the flagship subsidiary of global financial group Barclays PLC. The bank is primarily active in the UK, where it has some...