Barclays moves, lends, invests and protects money for customers and clients worldwide. With over 300 years of history and expertise in banking, we operate in over 50 countries and employ over 140,000 people.
We provide large corporate, government and institutional clients with a full spectrum of solutions to their strategic advisory, financing and risk management needs. Our clients also benefit from access to the breadth of expertise across Barclays. Were one of the largest financial services providers in the world, and are also engaged in retail banking, credit cards, corporate banking, and wealth and investment management.
For further information about Barclays, please visit our website www.barclays.com .
It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.
As member of the End User Client Services team, engineer will provide Customer Service support on technical infrastructure activities including first and second line PC support to the Fixed Income, Currency and Commodities businesses and ensure that desktop support issues are addressed in a quality and timely manner. Engineer will coordinate issues with other technical departments either by forwarding on incidents to the appropriate teams or contacting them directly. Utilize the various productions areas in assisting, resolving issues and escalating to management when necessary. Work on projects as directed by the Business Services or manager
Front/Back Office Support Services include:
Perform tasks as directed by the Business Services FrontOffice or BackOffice Support Manager to given standards of quality to ensure the efficient and effective delivery and implementation of change to the corporate desktop infrastructure.
Provide an efficient and effective fault resolution service and first/second line PC desktop support service to Barclays Capital escalating upward, when appropriate, to ensure management and resolution of all faults in the corporate desktop environment.
Provide one-to-one training to Barclays Capital staff to ensure optimum use of PC software tools.
Liaise with other departments where appropriate, e.g. IT development, operations and business areas to ensure all changes are implemented with minimal impact on the users.
Maintain change management records and logs to ensure a complete and constant record of change within the corporate environment.
Implement project work as directed by the Business Services FrontOffice or BackOffice Support manager
3+ years Desktop Applications & Systems (Win 0S, XP, 7; MAC OSX etc...)
3+ years M S DOS Management and basic- strong batch and VB Scripting knowledge
BES Management Console (Versions 4.0 and higher)
Market Data Application(Bloomberg, Reuters / Reuters Dealing, E-Speed, Tradeweb, Broker Tec)
Excel Scripting (VBA)
Advance Microsoft Suite (Office 2003, 2007, 2010)
Extensive Knowledge with IT ticketing systems (HP, Service Now, Remedy etc...)
ITIL Foundation Framework Certification
Active Directory Management
Citrix and Java Application Support
Understanding of Capital Market and Investment Banking
Life cycle of a Trade
Problem Management and RCA
Having supported program trading systems
Working knowledge of market data
Service Life Cycle- Incident Management, Request Fulfillment, Problem Management, Asset Management, Service Desk and IT Risk Management
Able to handle trading floor environment and potentially irate customer while meeting and exceeding OLAs and SLAs defined
Ability to multitask and prioritize simultaneous requests and issues
Strong written and verbal communication skills
Able to work independently with little direction
Completes tasks on time and is detail oriented
Champion Processes and as an Owner or affiliate
Ability to identify Major Incidents and reporting where applicable while escalating when necessary
Prioritization based on severity of Procedures, Support and Management
Barclays Investment Bank - 24 months ago
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Barclays Bank is the flagship subsidiary of global financial group Barclays PLC. The bank is primarily active in the UK, where it has some...