Switchboard Operator (51-06)
Pathfinder, Inc. - North Little Rock, AR

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DESCRIPTION

The incumbent will report to the Project Manager for duties as Switchboard Operator for the Veteran's Administration Hospital. Must be able to work any shift including days, evenings, overnights, weekends, holidays, and evening hours.

1 part-time position are available (PRN).

Hours: Vary, as needed.

Do NOT apply if you are not available to work any of the three shifts seven days a week including holidays and weekends.

Location: North Little Rock, AR.

DUTIES

Answers all calls within four (4) rings giving operator number.

Connects all calls to the proper extension in a professional manner.

Handles a variety of special long distance calls over a variety of circuits and phone trunks.

Provides information services to callers.

Provides emergency response to alarms and codes per established policy.

Provides paging services as required using the public address system and radio paging.

Keeps all printed or electronic data confidential in accordance with the Privacy Act of 1974 and other applicable laws, Federal regulations, and VA statues and policies.

Reports equipment failures and keeps operator's unusual event log book following established policy.

Handle operator assistance calls per established policy.

QUALIFICATIONS

High school diploma or general education degree (GED); or have experience in placing a variety of special long distance calls over a variety of circuits.

Ability to verbally communicate with others in English. Ability to effectively relate to persons with various types of disabilities, personalities, medical conditions, and cultural backgrounds. Ability to work with others in a team approach to provide a service. Ability to effectively communicate with others in writing. Finger dexterity to operate phone console; pleasant phone voice; ability to hear callers. Answers all calls within four (4) rings giving operator number.

Connects all calls to the proper extension in a professional manner.

Handles a variety of special long distance calls over a variety of circuits and phone trunks.

Provides information services to callers.

Provides emergency response to alarms and codes per established policy.

Provides paging services as required using the public address system and radio paging.

Keeps all printed or electronic data confidential in accordance with the Privacy Act of 1974 and other applicable laws, Federal regulations, and VA statues and policies.

Reports equipment failures and keeps operator's unusual event log book following established policy.

Handle operator assistance calls per established policy.

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