Tech Support Analyst
Symantec - Springfield, OR

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Provide high quality Frontline telephone support for Backup Exec, as well as other Symantec Software products as required. Primary responsibility is to;
  • Successfully resolve technical issues with customers over the phone with continued follow up until resolved and insure proper escalation procedures are followed for unresolved issues.

  • This support includes troubleshooting, the use of sophisticated tools, analysis of logs, and coordination of all available resources to resolve issues.

  • In this position you will work closely with the customer on complex Windows system-level problems as well as application layer issues.

  • Occasional weekend duties may be required.

  • Other work includes writing knowledgebase articles, case documentation, product documentation.

  • Conducting research on customer incidents, and other duties as assigned.

  • Qualifications

    • In-depth knowledge of Windows 2003 and 2008 servers.

    • One year of Networking experience.

    • Must be familiar with networking protocols and hardware.

    • Other relevant experience includes:

    • In-depth knowledge of Active Directory, domains and domain trusts as well as Windows Registry, Windows workstation and server, user profiles and security, and server-based software.

    • Any combination of the following will be a plus:

    • MCSE certification.

    • Oracle DB

    • Java

    • SMS

    • MS Exchange

    • MS SQL

    • UNIX/Linux

    • Written and Spoken Spanish is a plus

    Symantec - 23 months ago - save job
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    Symantec's future seems to be secure. The company provides security, storage, and systems management software for businesses and...