Business architecture support of Salesforce.com for the Business Customer Care organization.
Technical representative for the Care process, and operation teams, to document business requirements, prototype solutions, coordinate requirements between business and IT, manage and coordinate business testing.
Work with business process and operation teams to design, document technical requirements and solutions across multiple platforms, primarily Salesforce.com.
Develop and validate end to end solution test plans, and ongoing optimization of processes post release.
Accountable for the application of architecture principles to business design for projects end-to-end to ensure that the architecture vision is appropriately aligned with strategic business objectives.
Accountable for business design and analysis, multi-year roadmap development, and process prioritization for the Salesforce.com platform.
CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast. Our combination of business and residential service solutions – including home and wireless voice solutions and digital television – provide innovative solutions to our customers. CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world. CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future.
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
CenturyLink - 13 months ago
CenturyLink is the third largest telecommunications company in the United States and is recognized as a leader in the network services...