Geisinger Health System - Bloomsburg, PA

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Location: Buckhorn Office Building

Work Schedule: Days

Work Type: FULL TIME


Assists the Credit Balance Team Supervisor in identifying, analyzing, reducing and resolving various issues associated with approximately $10 Million of professional and facility credit balance accounts receivable.

Reviews and approves accounts submitted for approval for refunding to various insurance companies and patients to remain in compliance with Geisinger Integrity goals.

Further assists with the development and implementation of work flow processes, system enhancements, and policies and procedures that support the credit balance AR functions for both professional and facility credit dollars.

Assists with the management and leadership of the Credit Balance Team staff. Assists with training of staff, responding to credit balance questions from the team and/or other Revenue Cycle teams, identifies complex credit issues, patterns and/or trends.

Performs duties to support the goals and expectations of the Credit Balance Department and the Geisinger Health System (GHS) in its efforts to provide quality patient care and patient satisfaction. Assisting in resolving credit balances during any backlog situations, Month end, and off peak timeframes.

Must be able to work independently with minimal supervision.

Assists with the preparation of financial reports for leadership.

Works under the general direction of the Supervisor, Revenue Cycle.


*Demonstrates strong analytical and mathematical skills.

*Demonstrates the ability to assess the need for process improvements.

*Demonstrates excellent communication skills, strong organizational skills, interpersonal skills, and writing skills.

*Demonstrates the ability to multitask.

*Demonstrates the ability to work independently and as a member of a team.

*Demonstrates an extensive understanding of billing, insurance reimbursement and credit balance resolution processes.

*Demonstrates skill in the use of Microsoft Office applications.

*Demonstrates the ability to effectively communicate in a positive and team oriented environment.

*Demonstrates positive and team oriented leadership abilities.

*Integrated understanding of the IDX, SMS, and Per-se systems and any other internal or external program(s) related to this position.

*Performs all areas of job functions at a high accuracy rate; with minimal supervision.

*Must work independently and meet deadlines. Must be able to multitask and communicate effectively with various other departments

*Organizes work to effectively utilize time management and maintain workloads at a current status.


*Associate's Degree required, plus two years business office experience required.

*In lieu of degree, five years of related business office or health care insurance processing experience required.

*Health Care Revenue Cycle Credit Balance resolution experience preferred.

*Revenue Cycle certification preferred.

*Experience with IDX, BAR and Siemens applications required.

*Minimum of one year to learn all job functions regarding job responsibilities and requirements.


*Work is typically performed in an office environment.


Geisinger Health System serves nearly 3 million people in Northeastern and Central Pennsylvania and has been nationally recognized for innovative practices and quality care. A mature electronic health record connects a comprehensive network of 2 hospitals, 38 community practice sites and more than 900 Geisinger primary and specialty care physicians.

As a not-for-profit, integrated-delivery health system, Geisinger is a national model of physician-led, nurse-driven healthcare delivery. Geisinger is a leading-edge teaching institution with nearly 40 accredited residency and fellowship programs. Geisinger performs cutting-edge laboratory research at The Sigfried and Janet Weis Center for Research.

The fourth annual Thomson Reuters 15 Top Health Systems study ranks Geisinger as one of the top 15 health systems in the United States. Geisinger was also recently named to the Becker’s Hospital Review “100 Best Places to Work in Healthcare” list for 2011.

Geisinger offers a competitive compensation package beginning day one of hire including comprehensive medical and retirement program benefits, domestic partner benefits, and more.

About this company
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Geisinger Health System provides health care to a large portion of the Keystone State. The health care system serves more than 2.6 million...