Sales Customer Service Spec
FedEx Office - Providence, RI

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Overview :
The Sales Customer Service Specialist (SCSS) is a customer-focused position responsible for customer satisfaction by providing responsive service that enhances the delivery of FedEx Office products and services. The role encompasses extensive interaction with customers, over the phone, in-center and out of the center gathering customer data to grow customer spend in the district. The SCSS works with minimal instruction and supervision and interacts on a daily basis with customers, center managers, team members and vendors accomplishing established business objectives.

Responsibilities :
(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)
Grow revenue through customer education of business solutions and product offerings (e.g., Color, Black & White Copy, Signs & Graphics, Holiday and Promotional)
Use a consultative selling approach in-center and with cross market, key and portfolio accounts
Project hunt for new business
Identify and grow new and existing customer accounts using resources available
Responsible for customer retention/recovery activities
Manage bid follow up and consult on complex orders
Implement local marketing programs for district
Participate in sales blitzes
Maintain and regularly update customer data base and other systems and reports as required
All other duties as needed or required

Qualifications :
MINIMUM QUALIFICATIONS AND REQUIREMENTS :
High School Diploma or equivalent education
2+ years of specialized experience in selling or customer support
Presents personal professional image
Reliable transportation to the local market to meet with customers, vendors and/or perform other business necessities
Proven organizational and planning skills
Proven skills and aptitude to excel in a customer-focused and results -driven environment
Advanced level of reading, writing and mathematical ability
Proficient in Microsoft Office tools, including Word, PowerPoint, Outlook and Excel
For new hires, must meet all FedEx Office employment qualification in force at time of hiring, including successful passing of background check
For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

ESSENTIAL FUNCTIONS:
Ability to travel as required in order to meet with customers, vendors, other team members, and/or other business necessities
Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
Ability, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team members
Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
Ability, on a consistent basis, to work within the appropriate level of independence

QUALITY DRIVEN MANAGEMENT (QDM):
(Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.)
Suggests areas for improvement in internal processes along with possible solutions
Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility
Applies Quality concepts presented at training during daily activities
Supports FedEx Office’s Quality initiatives

FedEx Office - 2 years ago - save job
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