SHIFT SUPERVISOR - EVS
Mandalay Bay - Las Vegas, NV

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Supervises assigned operational functions within the department consistent with the strategic plan, the fiscal budget, and the company’s short-term and long-term profitability objectives.
  • Supervises the delivery and measurement of guest service standards within Environmental Services, consistent with established guidelines/standards.
  • Supervises accountability processes for Environmental Services; ensures compliance with budgetary guidelines, company policies, established departmental guidelines/standards, and legal requirements.
  • Supervises Human Resources responsibilities for Environmental Services to include: Hiring recommendations that encompass the company’s diversity commitment, Training, Coaching ,Performance feedback, Recommending and administering discipline and Scheduling.
  • Creates a work environment that promotes teamwork, recognition, mutual respect, and employee satisfaction.
  • Works closely in mentoring/coaching Casino/Utility Porters in additional tasks/responsibilities to optimize advancement opportunities available for subordinate staff.
  • Monitors Casino/Utility Porters’ work schedules, enforces break/lunch schedules, provides early-outs and overtime based on budgetary guidelines, volume, forecasts, and departmental needs.
  • Schedules work force assigned to shift to ensure all sections/areas are adequately covered.
  • Provides ideas/suggestions for new products, services, technology, and processes to ensure Mandalay Bay Resort & Casino’s competitive position in anticipation of changing customer needs within the dynamic hospitality/gaming environment.
  • Monitors Casino/Utility Porters’ activities for quality assurance. Evaluates Casino/Utility Porters’ performance and provides coaching/progressive counseling when applicable; conducting annual performance appraisals as required.
  • Provides guest resolution for all issues/concerns beyond the scope of authority designated to Casino/Utility Porters, in an expedient and professional manner.
  • Assists the EVS Manager with daily administrative duties, as needed/requested.
  • Promotes a free exchange of ideas among employees to continuously improve guest service and job satisfaction
  • Advises management of any discrepancy, potential security issue, and/or area of concern which may have a negative impact on the department/property.
  • Maintains constant awareness of safety and accident prevention.
  • Ensures all equipment and work areas are kept clean/clear of any safety hazards.
  • Assists in the training of Casino/Utility Porters in OSHA standards/regulations, and documents/submits to EVS Manager.
  • Inventories supplies and ensures necessary items are ordered, as needed.
  • Ensures equipment is working properly, prepares necessary work orders when needed, and ensures equipment is repaired/returned in a timely manner.
  • Maintains strict key/radio equipment control in accordance with established guidelines/procedures.
  • Completes all projects assigned by management in a timely and professional manner.
  • Establishes and maintains effective working relationship with all departments within Mandalay Bay Casino & Resort.
  • Performs assigned duties during emergencies. Ability to work under pressure, or in an emergency, in a calm and rational manner.
  • Trains Casino/Utility Porters, as necessary, to ensure departmental standards are met.
  • Performs all of the functions of a Casino/Utility Porter at a high level of expertise, offering technical guidance/assistance as needed.
  • Performs other job related duties as requested.

  • JOB REQUIREMENTS:

    Required:
    • At least 6 months of previous cleaning experience in health services, public area, or comparable environment.
    • Working knowledge of basic cleaning equipment/techniques; and communication devices (radios, pagers, etc.)
    • Knowledgeable in adherence to, and training of, OSHA standards/regulations.
    • Excellent customer service skills.
    • Ability to lead and mentor a team.
    • Have interpersonal skills to deal effectively with all business contacts.
    • Professional appearance and demeanor.
    • Work varied shifts, including weekends and holidays.
    • High school diploma or equivalent.
    • Able to effectively communicate in English, in both written and oral forms.

    Preferred:
    • At least 6 months of previous supervisory/managerial experience in a comparable environment.
    • Previous experience working in a similar resort setting.
    • Proficiency in the use of Microsoft Word, Excel, and Outlook.
    • Previous experience managing employees using a Collective Bargaining Agreement.
    • Bi – lingual.

    MGM Resorts International - 19 months ago - save job - block