The service dispatcher is a member of the service team, reports to the service manager and is responsible for service request intake from customers; assign, schedule and dispatch service engineers for remote or onsite service according to urgency, and contractual service level agreement (SLA). Strong customer relations are a must. Follow-up to insure that service has been completed to customers satisfaction. Provide Level 1 Help Desk assistance on routine computer support issues as time permits.
The service dispatcher should have 1-2 years helpdesk experience and will be required to provide first call resolution for the most common technical service requests. Service requests that cannot be resolved will be documented and passed on to the appropriate service team member for further investigation and resolution.
Excellent English Communication Skills 1-2 years PC HelpDesk Experience Superior Client service skills Professional Demeanor 30 Minute Commute from Barrington or willing to relocate
Nice to haves
Experience with Connectwise, Autotask or similar service management system Experience with Kaseya, Labtech or similar service management system
This position requires a high level of independence and strong client service skills. Organizational ability is important to keep track of all tasks, because the job requires a great deal of multi-tasking. We also require accurate and timely tracking of client work, service calls, and related documentation including timesheets.
Axcell offers a complete benefits package including Company Paid Health Insurance, Vacation, Profit Sharing, training. We are an equal opportunity employer Background and Drug Test will be required.
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Axcell Technologies, Inc. - 15 months ago