Go into 2013 with a new career: 12/10 - NIGHTSHIFT
Discover Financial Services - New Castle, DE

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2013 is right around the corner. Meet it with a new career.

Would You Like to begin a career with a company that takes pride in delivering Company Leadership, People Leadership, Thought Leadership, and Results Leadership?

There’s no magic formula. Just a simple belief: respect and reward people for being their best. That’s how we work at Discover Financial Services.

Discover Financial Services (DFS) is a leading credit card issuer and electronic payment services company with one of the most recognized brands in U.S. financial services. Since our inception in 1986, we have grown to become one of the largest card issuers in the United States, with more than 50 million card members.

Our New Castle, DE facility offers fantastic amenities to our employees. Take advantage of the full service cafeteria featuring a deli bar, fresh salads, grille and much more. Enjoy your lunch on the patio or take a stroll on the mile walking path. You are invited to participate in our state of the art fitness center featuring free weights, cardio machines, aerobic classes, and locker rooms.

Customer Service and Engagement Representative Role:
Our Customer Service and Engagement Representatives fully engage our card members by responding to inbound customer service calls in reference to credit card transactions, products, services, fees, billing errors, payments, or any other customer related inquiries.

Our Customer Service and Engagement Representatives will utilize their Friendly, Helpful, and Refreshing personalities to effectively respond to our customers’ inquiries as well as find opportunities to inform our cardmembers of additional services such as fee products, card usage benefits and our world-class Cash Back Bonus Program.


Minimum Skills Required:
  • Excellent communication, negotiation, and problem solving skills.
  • Must provide excellent Customer service to both internal as well as external Customers.
  • Ability to work in a fast paced, goal oriented environment.
  • Must be flexible and adaptable to changing business needs.
  • Ensure compliance with Department policies and procedures
  • Must be willing to learn and promote card usage to our customers.
Please note that position is scheduled to start December 10th, 2012 with a thirteen (13) week paid training program from 1p - 930p , and you cannot take time off from work for the first eight (8) weeks. Additionally, schedules include working holidays and will be one of the following you select

3pm - 1230am, Sunday through Thursday (offering Sunday premium pay, and off Friday and Saturday)

3pm - 1230am, Tuesday through Saturday (Off Sundays and Mondays) VERY LIMITED

3pm - 1230am, Friday through Tuesday (offering Sunday premium pay, and off Wednesday and Thursday)

3pm - 1230am, Monday through Friday with assigned weekends by management (You will have a day off during the week for the weekends worked)


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