Guest Service Requirement
Our philosophy at Ameristar Casinos is to proudly deliver a quality customer experience in a fun and friendly atmosphere, while working together to provide our team members with personal and professional growth opportunities. Because of this philosophy, it is critical that all team members understand the importance of excellent guest service. All of our positions, whether corporate, back of house, management, or front of house require a friendly persona and a willingness to interact and provide fun, professional and friendly guest service. Guests are not our only customers; fellow team members are our internal customers as well. By joining the Ameristar team, you are committing yourself to these values and acknowledging your dedication to providing excellent guest service for our guests and our internal team, at all times.
Safety is a core value at Ameristar Casinos. The ability to work safely and prevent personal injury is a key job requirement of every position. Each Team Member is also expected to be committed to the safety of fellow Team Members and our guests and demonstrate that commitment through daily actions.
Monitor daily activities of Players Club Representatives.
Duties and Responsibilities
Assists Players Club Representatives on the front line.
Maintains Daily Log of any out of the ordinary occurrences or problems during the day.
Provides quality guest service and promotes the facilities, programs and events of Ameristar Casino and other Ameristar properties.
Determines needs for early outs due to business levels.
Resolves any problems or perceived inconveniences of the guest both positive and negative.
Available to work all shifts and have varying days off.
Performs administrative work, including data entry and word-processing.
Informs, directs and encourages Players Club Representatives by being a role model of Guest Service Standards.
Assists in marketing promotions and distributing prizes as necessary.
Works at Special Events on-and-off property to learn new areas for continued growth.
Supports back office, Players Club Manager and Marketing department.
Troubleshoots throughout shift for better ways to accomplish tasks.
Completes daily break boards.
Issues comps and point redemptions, based on player activity.
Coaches, monitors, and develops team members for improved performance.
Issuing timely performance evaluations on team members and offering guidelines and resources to achieve goals.
Required Knowledge and Skills
Strong problem solving, mediation, coaching, and consulting skills.
Strong written and verbal communication skills.
Knowledgeable of ?
Fully competent in Microsoft Office.
Required Natural Behaviors
Ability to sustain a high level of confidentiality and professionalism.
Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with guests.
Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
Highly organized and detail-oriented
Required Education and Work Experience
5 years experience in guest service (casino preferred)
2 years supervisory experience.
Flexibility in scheduling
Good interpersonal skills
Excellent communication skills
Excellent guest service skills
Strong organizational skills
Administration and project skills
Public relations and promotional skills
Strong problem-solving and decision-making skills
Creative and innovative in guest satisfaction skills
Outgoing personality and enjoy contact with a variety of people
Public speaking skills.
Ameristar Casinos - 2 years ago