Customer Service Advocate 13000316
Express Scripts - St. Louis, MO

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13000316

ABOUT EXPRESS SCRIPTS

Advance your career with the company that makes it easier for people to choose better health.

Express Scripts is a leading healthcare company serving tens of millions of consumers. We are looking for individuals who are passionate, creative and committed to creating systems and service solutions that promote better health outcomes. Join the company that Fortune magazine ranked as one of the "Most Admired Companies" in the pharmacy category. Then, use your intelligence, creativity, integrity and hard work to help us enhance our products and services. We offer a highly competitive base salary and a comprehensive benefits program, including medical, prescription drug, dental, vision, 401(k) with company match, life insurance, paid time off, tuition assistance and an employee stock purchase plan.

ABOUT THE DEPARTMENT

United Biosource Corporation is the leading provider of integrated development and commercial support solutions that deliver evidence of safe use, while optimizing access to mediation and care.

UBC leverages our specialty pharmacy therapy expertise and contracts for specialty pharmacy and specialty distribution services.

JOB DESCRIPTION

The POD Technician is primarily responsible for handling inbound/outbound calls in a polite, friendly tone at an appropriate volume while maintaining accurate and complete documentation and systems records of all inquiries. This includes setting up delivery confirmation. The POD Technician is responsible for accurately entering program specific data entry documentation of correspondence and maintaining patient profiles in accordance with standard operating procedures.

ESSENTIAL FUNCTIONS

Handle inbound/outbound patient, physician, and patient advocate calls in a polite, professional manner.

Accurately enter all program specific data entry documentation within program turnaround times into the software system.

Maintain accurate and complete documentation of all received correspondence.

Maintain accurate and complete documentation and system records of all inquiries in order to continuously improve the customer service process and reduce potential legal concerns.

Set up delivery confirmation and tracking packages shipped via client carrier.

Process order rejections and follow-up activities.

Maintain patient profiles in accordance with standing operating procedures.

Report product quality complaints or adverse events to a pharmacist.

Ensure all documentation is present so there is no interruption in patient therapy per program.

Report allergy or duplicate therapy warnings that appear during data entry to pharmacists.

QUALIFICATIONS

High School degree or equivalent

0-1 years relevant work experience

Ability to obtain and retain Missouri Board of Pharmacy Technician License

Proficiency with personal computers; typing 90 keystrokes per minute

Excellent written and verbal communication skills

Flexible schedule for peak call hours

Ability to adapt in a dynamic work environment

Ability to learn quickly

Attention to detail required to maintain accurate information

Decision making ability

  • LI-TB1
Express Scripts is an Equal Employment Opportunity employer and does not discriminate in employment opportunities or practices on the basis of race, creed, color, religion, sex, national origin, nationality, ancestry, age, disability or status as a disabled veteran or veteran of the Vietnam era, pregnancy, affectional or sexual orientation, gender identity or expression, marital status, status with regard to public assistance, veteran status, citizenship or membership in any other legally protected class.

None of the questions in this application are intended to elicit information regarding any protected characteristics, nor imply any limitation, illegal preferences or discrimination based upon non-job-related information or protected characteristics.

Applicants must be able to pass a drug test and background investigation and, depending on position requirements, a Department of Defense background investigation. AA/EOE.

Job Category

Pharma Services

Primary Location

United States-Missouri-St. Louis

Work Locations

Saint Louis, MO - HQ 4 - 8640 Evans

8640 Evans

St. Louis

63134

Schedule

Full-time

Shift

1st Shift

Employee Status

Regular

Travel

No

Work From Home?

No

Express Scripts - 10 months ago - save job - block
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About this company
615 reviews
Express Scripts is a Fortune 25 company and is the largest pharmacy benefit manager in the U.S.