The SMA Call Center Customer Service Representative will be working in a call center environment under supervision to receive and process inbound calls from patients, providers, and other medical Staff. They are also responsible to execute outbound calls or electronic task to assist with providing medical related services, assist callers with appointment scheduling, prescription refills, facility locations and lab results, and resolve routine to complex issues.
Â· Answers a minimum of 75-90 calls per day resolving moderate to complex issues.
Â· Schedule and verify appointments in clinical information system.
Â· Verify and update patient demographic and insurance information.
Â· Send and receive tasks to Provider offices to assist patient with access to medical care.
Â· Receive and process expedite, stat and at-risk referrals.
Â· Contact patients to advise of appointment and referral status.
Â· Extreme high volume data entry.
Â· Process and resolve expedited patient complaints.
Â· Review and processing of medication refills.
Â· Proactive response to inquiries from patients, Providers, and internal medical personnel.
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