Collections Manager
Global Lending Services - Greenville, SC

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Summary:
The Collections Manager is responsible for implementing, managing and executing programs, policies and systems, which protect company assets. In addition, this position will be responsible hiring, training, developing and motivating a Loss Prevention team to ensure business opportunities are maximized.
Primary Duties:
  • Manage the programs that directly support the Collections department in the reduction of shortage and protection of company assets.
  • Manage and monitor case productivity and recoveries; conduct investigations when necessary.
  • Obtain expert knowledge of customer database and GLS loan agreements.
  • Perform as the department subject matter expert in exception reporting, and develop customized reporting based on trend analysis to identify theft, fraud or operational inefficiencies.
  • Sponsor or consult on the development of company systems, policies and procedures to minimize the risk of loss and prevent or detect theft and fraud.
  • Perform as a senior investigator for the company.
  • Conduct audits; follow through on corrective action opportunities.
  • Manage the Loss Prevention team by recruiting and selecting qualified Loss Prevention Representatives, establishing expectations, and evaluating performance.
  • Train personnel to maximize the productivity of exception reporting and manage related policies; procedures and system development to further prevent or detect theft and fraud.
Education:
Bachelor's degree preferred.

Skills:
  • Minimum of 3-5 years of leadership/supervisory position in Loss Prevention preferred.
  • Experience with consumer lending/auto financing a plus.
  • Well developed planning, time management, and organizational skills.
  • Ability to handle multiple tasks during constantly fluctuating volumes.
  • Demonstrated leadership skills and negotiation skills.
  • Ability to effectively plan and execute strategies.
  • Proven ability to build partnerships and direct teams.
  • Strong training, coaching, and motivational skills.
  • Excellent written and verbal communication skills.
  • Solid PC skills including knowledge of MS Office (Word, Excel, Power point).
  • Commitment to exemplifying the highest integrity and professional business standards.

Global Lending Services - 18 months ago - save job - copy to clipboard - block
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