Customer Service Specialist 2 (HCS) 12914 (TR)
State of Washington - Moses Lake, WA

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Washington State Department of Social and Health Services

Our Vision is:
Safe, healthy individuals, families and communities

Our Mission is:
The Department of Social and Health Services will improve the safety and health of individuals, families and communities by providing leadership and establishing and participating in partnerships.

Our Values are:
Excellence in Service
Respect
Collaboration and Partnership
Diversity
Accountability
___________________________ The Aging and Disability Services Administration (ADSA) is within the Department of Social and Health Services and assists adults with disabling conditions due to aging, disease or accident. We also assist children and adults with developmental disabilities to gain access to the high quality, cost effective supports that they need. ADSA is structured into four divisions to provide specialized services. This position is within the division of Home and Community Services (HCS). HCS plans, develops, determines eligibility for and provides long-term care services to meet the needs of persons with disabilities and the elderly, with priority attention to low-income individuals and families.

ESSB 5860 was passed by the Legislature and signed by the Governor on June 15, 2011. This legislation reduces base salary by 3 percent for most state employees of the executive, legislative, and judicial branches whose full-time monthly salary is $2500 or greater. There are some limited exceptions.

Duties:
The successful candidate will be expected to independently resolve complaints, inquiries and client/customer service problems while maintaining appropriate confidentiality. They will p rovide agency interpretation and apply knowledge of laws, regulations, and processes in the resolution of inquiries, complaints and problems. Duties may include the following examples of work: Communication with internal and external clients, customers and visitors. Effectively utilize personal computer. Operate office equipment. Reception and phone station coverage. Provide Customer Service - assist clients and customers in accessing agency services. Assist client/customers in resolving issues and inquiries Validation and input of client information using various databases and computer applications.

Qualifications:
HCS team members work together to create positive and rewarding work environments that support the agency mission, professional growth, training opportunities, benefits and variety of tasks. The successful candidate will be a member of our team, working with diverse staff, clients and outside agencies and will work with close general supervision. All candidates will have an Associate’s degree AND two years of experience providing assistance to customers regarding inquiries, complaints or problems; OR a Bachelor’s degree; OR equivalent experience providing assistance to customers regarding inquiries, complaints or problems. NOTE: Applicants interested in being considered for this position will need to complete the entire application. A resume mailed emailed or attached to the application will not substitute for a completed application.

Supplemental Information:
This requisition is for one full-time (40 hours) permanent Customer Service Specialist 2 position in the Moses Lake office of Home & Community Services. If you have questions regarding this requisition specifically, please contact Shannon Bragiel at 509-323-9444 or bragism@dshs.wa.gov. The Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate on the basis of age, sex, marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with a disability. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.

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