Big South Region: West Monroe, LA
Responsible for demonstrating a sufficient aptitude for acquiring the
skills and knowledge involved in the competent performance of the tasks
relating to broadband installation and troubleshooting activities.
Provides written and field assessments, meeting/exceeding Comcast
Employee Standards, and supervisor approval will be used to determine
advancement to the next level. Functions in an entry-level, trainee
position with an increasing degree of proficiency and decreasing degree
of supervision with regard to those skills and tasks for which training
and instruction are received during tenure in this position. This
position is typically the start of the employee's telecommunications
career. Continued employment is contingent upon achieving required
training, certifications, and safety requirements.
service, while adhering to: Comcast procedures and safe work practices,
- Performs reconnects, requested and non-pay disconnects, and changes of
NEC and NESC requirements, and local ordinances in order to provide (or
remove) services to the customer. Pre-wires single dwelling units and
multiple dwelling units (MDUs) in order to provide ready hook-up
capabilities at the time of moving in.
in order to ensure all details of the work are recorded for entry in the
- Completes associated paperwork with each work order in a timely manner
customer's account once the work is checked in.
customer in order to ensure understanding and agreement. Troubleshoots
- Performs service calls. Reviews all requested services with the
the drop from the tap to the customer's equipment. Installs and removes
converters in order to provide customer with upgrades or downgrades in
service and determines acceptability of service by reviewing picture
quality following connection of cable service in order to provide the
best possible service for the customer.
converter, and company policies as they relate to the customer as well
- Provides the customer with materials regarding channel line up, use of
as demonstrates these skills in order to educate the customer on the use
of the equipment and company guidelines.
prepared to perform required duties. Inspects existing ground or makes
- Cleans, maintains, and stocks vehicle and equipment in order to be
new ground according to the National Electrical Code (NEC) in order to
protect employees, customers, and equipment from electrical shock or
Reports need for vehicle repair or service when required and/or
- Properly operates and maintains installation tools and equipment.
prescribed. Reports any accidents, losses, injuries, or property damage
to Supervisor and customer when appropriate.
prepare for transition to the next level and performs other duties as
- Applies knowledge and skills of training on the job in order to
requested by Supervisor in order to achieve departmental goals and
perform jobs from high places (on poles and roofs,) including climbing
- Ability to use basic cable installation tools and hand tools and
poles with proper equipment (safety belt, strap, climbers,) ladders, and
bucket trucks (18 to 20 feet,) as determined by the system's
requirements. Reads general system layouts from blueprints, basic
knowledge of mathematics, cable television products and services.
Knowledge of the National Electrical Code (NEC,) the National Electrical
Safety Code (NESC,) the Occupational Safety and Health Act (OSHA),
various state and local codes including G.O. 95 and G.O. 128, (when
applicable,) and the policies and procedures for CATV installation
Proven ability to work independently and to prioritize and organize
- Communicates with customers in a clear and straight forward manner.
tools, works in areas with exposure to moderate noise levels.
- Manipulates connectors, fasteners, wire and use hand
and carries loads of 70 lbs or more, works in confined spaces such as
crawl spaces or attics, works while standing 50 -70% of the time and
performs work near power lines and electricity.
in performance of duties in a safe and responsible manner while working
and traveling in inclement weather.
focus and able to manipulate objects such as pens, keyboard and mouse.
- Vision ability: close vision, peripheral vision and ability to adjust
Normal work shift may include weekends; may include 10 hour days for 4
days a week and available to work overtime including weekends, evenings
animals, construction areas, or the public in general, may be a concern.
- Exposure to moderate noise level, dogs or other
able to recognize similarities between past and present situation; able
- Able to apply common sense, theory, and experience to decision-making;
to identify key issues or use inductive reasoning in complex situations
and to communicate courteously and pro-actively; able to learn
customers' short term and long term needs; see issues from customers'
position, and recommend products or service; able to promote customer
focus in employees and develop partnerships with customers.
persist and finish projects despite obstacles, or redirect when
necessary; able to follow instructions or take action and address
opportunities with little supervision; able to take extra steps to
prevent mistakes or create opportunities.
nights and weekends, variable schedule(s) and overtime as necessary.
- Regular, consistent and punctual attendance. Must be able to work
better understand others' perspectives, behaviors or motivations; able
- Able to use active listening skills or attend to non-verbal cues to
to empathize with others' needs and respond sensitively; able to use
good judgment when responding and respond to objections successfully.
Completion of 45 days (maximum) of service employees must complete the
certification as required. The employee must have successfully completed
the following training programs, Safety Program, Company-specific
training on policies and procedures, Installer Training, Customer
Contact, Product Knowledge and Sales. After the initial 45 days, an
employee may be advanced to the next level provided that there has been
satisfactory development of the necessary skills and ability to perform
the above tasks as determined by the certification assessments including
passing the written assessment, skills assessment and meet Comcast
Employee Standards, and supervisor's approval.
Comcast is an Equal Employment Opportunity/Affirmative Action/Drug-Free workplace employer.
- High School or Equivalent
- Generally requires 0-2 years related experience
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