CUSTOMER SERVICE REPRESENTATIVE - Chula Vista, CA 06469 - (Job Number: 081587) Rent-A-Center Inc -
Chula Vista, CA
JOB PURPOSE: Provide the highest level of customer service through account management activities including, but not limited to these key responsibilities: KEY RESPONSIBILITIES: Customer Service:
Perform premier customer service in respect to all customers both internal and external to the partnership store
Complete customer service calls in a timely manner as assignedRelationships:
Work as a cooperative member of the partnership store team and RAC Acceptance team in all operational aspects
Network with partnership store personnel to gain referrals and educate partnership store staff on the rental process
Any other duties assigned by the Sales ManagerAccount Management:
Review expired accounts and communicate with customers to promote timely payments
Maintain accurate records of past due account activityJOB REQUIREMENTS:
Prior customer service experience
Minimum high school diploma or equivalent
Friendly with exceptional communication skills
Organizational and time management skills, ability to multi-task
Proficient with simple math calculations
Computer literacy/proficiency in a windows operation system#RACA
Our stores offer name-brand furniture, electronics, appliances and computers through flexible rental purchase agreements that generally allow the customer to obtain ownership of the merchandise at the conclusion of an agreed upon rental period. We offer same-day delivery, 90 days same as cash and an early purchase option. Should merchandise need repair while it is on rent, we repair it at no additional cost to the customer. We also offer our customers a product substitute to use while theirs is in service.
Rent-A-Center provides an easy, affordable way for people to furnish their homes without incurring a continuing obligation and without needing access to credit.
Operations
Rent-A-Center's operations include:
. Get It Now! - based in Wisconsin, our subsidiary, Get It Now, LLC, offers merchandise on an installment sales basis.
. Rent-A-Center Corporate Leasing - provides furnishings for businesses that need short-term living arrangements for employees.
. National Product Service - provides merchandise warranty and repair service to our stores and third parties from 30 service centers located across the U.S. and in Puerto Rico.
. Rent-A-Centre - our Canadian operations
. ColorTyme - a national franchiser of rent-to-own stores
AfterCollege - 14 months ago
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