Job Description:
High School Diploma/GED
JOB SUMMARY
The Emergency Department Clerical Coordinator manages communication for the Emergency Department on a shift to shift basis. This includes computer, paper, telephone, patient data and transfer, patient billing, registration, and tracking system information among others. Responsibilities include coordination of information flow within the unit as well as with departments/individuals external to the unit; knowledge of computer application and order entry/discharge and charge entry; acting as departmental receptionist; and assisting the physicians and staff with clerical tasks. Carries out responsibilities in accordance with Ascension Health Core Values and St. Agnes policies/procedures. Is accountable for efficient use of resources and support of the St Agnes mission.
Required Education: High School Diploma or GED
Desired Education: EMT, Paramedic, Medical Assistant in a doctor's office Required Experience: Fundamental typing skills; fax machines; xerox machines. Desired Experience: Fundamental computer skills and customer service skills. Section I Essential Job Functions 1. Responsible for maintaining the medical record either in written or electronic form. Labels all pages; breaks down all patient charts upon discharge which includes taking apart all paperwork consisting of two or more copies; files charts alphabetically; pulls charts for audits; pulls charts for “specials” from radiology and log into “specials” book; calls for medical record charts and places them into the appropriate place and pulls old EKGs from the Muse system. 2. Communication coordinator: receive and disseminates telephone and patient messages; interacts with, responds to or appropriately refers questions to physicians, nurses, patients, patients families and visitors; communicates with the Admitting Office regarding admissions; and communicates with other departments. Logs phone calls for Physicians who are not available to speak immediately with the primary care physician. Notifies insurance companies of admissions and receives authorization. 3. Transcribes physician’s orders. Including ordering of meals for admitted patients staying in the unit. Uses computer terminal and/or microcomputer for data entry, data retrieval for communication with other departments; acts as resource to nursing staff for computer use. 4. Coordinates calls to police, medical examiner, Transplant Resource Center, insurance companies, and transportation companies as appropriate. 5. Acts as a receptionist and offers assistance; presents a positive image; interacts on the telephone in a cordial manner. Contributes to the successful running of the unit on a daily basis. 6. Assists with sending laboratory specimens to the laboratory or facilities resolution of lab issues regarding specimens and their orders. 7. Prepares patient medical record for transfer to unit or another healthcare facility; obtains copies of x-rays, and medical records in accordance with JCAHO and HIPPA confidentiality and continuity of care. 8. Gathers data for statistics as appropriate to demonstrate performance of services or processes. 9. Responsible for contributing to the financial success of the unit/organization through the efficient use of supplies; Responsible for appropriately identifying charge items/levels of care. Is responsible for working with individual nurses/team leaders to identify charges that have not been captured. 10. Responsible for maintaining individual annual requirements such as Corporate Responsibility, Fire, Safety and additional requirements necessary in the Emergency Department. Example: EMTALA, COBRA, TB testing. 11. Facilitates Emergency Department patient flow through use of Meditech and Medtrack systems. Is able to support Emergency Department in the event of a disaster as outlined by policy and at discretion of Team Leader or Charge Nurse. 12. Keeps current with Meditech and other computer technology as well as other innovations appropriate to performance in the Emergency Department. 13. Maintaining appropriate confidentiality of patients and their information. 14. Responsible for contributing to the success of the unit and organization through process improvements and other initiatives that support quality patient care. 15. Responsible for contributing to the overall morale in the Emergency Department through team effort and positive attitude. 16. Responsible for being informed about unit activities through staff meetings and minutes. Knowledge of unit based communication system and expectations of unit scheduling committee. 17. Responsible for the quick registration process for patients being seen in triage per policy and training. 18. Encourages the success of the unit by contributing to the environment, managing equipment correctly and prompt equipment repair, etc. 19. Applies concepts of good customer relations in all interactions with patients, families and co-workers. 20. Interacts in a professional manner with patients/families of all ages using principles of Effective communication. Provides emotional support and mental stimulation to patients/families to their age.
Miracle Workers - 12 months ago
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