Development Operations Engineer - C# / .Net
TeleTech 1,622 reviews - Austin, TX

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At eLoyalty, a TeleTech Holdings company, we are committed to excellence in the delivery of our comprehensive cloud and premised based solution offerings that include contact center, web and speech self-services. We are a Cisco Gold Preferred Partner and attribute our success to our talented team of professionals who are passionate about the drive for results and providing best in class service to our clients.

Due to continued growth as we expand our solution offerings, we are hiring an Application Support Developer to work out of our Austin office. In this role, you will have a wide range of responsibilities focused on providing technical support for eLoyalty’s icApplication suite. You will be part of a team of professionals that play a key role in supporting and troubleshooting solutions.

  • Provide second level application support of eLoyalty’s icApplication suite
  • Work closely with clients and eLoyalty’s support organization to investigate and troubleshoot tickets in client environments
  • Work closely with icApplication Product Development team on resolutions to issues
  • Review existing application source code to troubleshoot issues
  • Modify existing applications and develop new applications for smaller development projects
  • Learn eLoyalty icApplication product set and understand the capabilities and limitations of the product suite
  • Stay up to date on new features and functionality of icApplication product suite releases and how best to support
  • Follow eLoyalty GSC Incident, Service Request and client Change Control policies by documenting work completed

Desired Skills and Experience:
  • 3+ years supporting and troubleshooting application products programmed in C# and .NET based technologies
  • 3+ years programming experience with Java-based technologies (Java, J2EE, JavaScript, Java Beans, JDBC, Hibernate, Spring)
  • Experience with AJAX and BASH
  • Experience with client-based enterprise implementations and n-tier web application architecture and failover / redundancy concepts
  • Experience with Web services integration
  • Experience with application servers: JBoss (preferable), Tomcat, IBM WebSphere, Oracle
  • Experience in Relational databases, database stored procedures, and development (PL/SQL) and SQL Server, Oracle, and Informix
  • Understanding of basic database concepts: basic syntax, constraints, normalization, indexes, and triggers.
  • 3+ years programming experience with .NET C#
  • Experience with Cisco’s .NET or JAVA CIL a plus
  • Familiarity with CTI Server, CTI OS Server, and ICM Configuration/scripting a plus
  • Understanding of GWT/GXT (and MVP pattern), HTML, CSS, XML
  • Experience with Linux environments (Red Hat/Fedora, Ubuntu, etc) and Windows environments.
  • Experience working with applications destined for a call center environment a plus
  • Excellent written and verbal communication skills
  • Self-motivated, detail oriented, client oriented

eLoyalty offers an outstanding career development opportunity, a competitive salary along with full comprehensive benefits. We are looking for individuals with a team player attitude, strong drive for career growth and a passion for excellence in client support, delivery and satisfaction.

About this company
1,622 reviews
Our company was founded more than three decades ago on one guiding principle: Customer relationships built on trust and simplicity deliver...