Senior Help Desk Technician
Apex Learning Inc. - Seattle, WA

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Job Description

Apex Learning is the leading provider of digital curriculum for secondary education to the nation's school districts. The company's comprehensive, standards-based online courses help schools successfully engage all students in rigorous coursework and prepare them for high school graduation and beyond. Districts are successfully using Apex Learning digital curriculum to meet needs ranging from credit recovery to original credit, from building foundational skills to creating opportunities for advanced coursework, and from distance learning to classroom-based programs.

  • We are headquartered in Seattle, WA and looking for a highly organized Senior Help Desk Technician to join our growing team. The Sr. Help Desk Technician has a proven record of delivering great customer service, or meeting Service Level Agreements (SLAs) and of managing incident restoration.

    Duties and Responsibilities:
  • Support servers, desktops, laptops, and handheld devices in the corporate environment.
  • Build desktops and laptops for new employees.
  • Support corporate data backup and recovery.
  • Act as a technical escalation point for team members.
  • Document issues and resolution.
  • Analyze help desk activity and make recommendations for changes in help desk procedures and systems.
  • Provide technical support to end user applications such as: email, anti-virus, CRM, document management and workflow systems.
  • Manage user accounts with directory services and other systems that require account management.
  • Respond to requests for support from our external and internal monitoring packages as well as Tier 1 support technicians.
  • Participate in the development and implementation of policies, procedures and technologies to increase enterprise network stability and security.
  • Participate in on-call rotations for 24 x 7 technical support and backup support as needed.

    Required Skills and Education:
  • Bachelor's degree in Management Information Systems or related field, three years related experience and/or training; or equivalent combination of education and experience.
  • Experience with help desk ticketing system.
  • Experience administering and supporting one or more of the following technologies - voip, active directory, exchange, SharePoint, web conferencing, mobile phones, desktops, laptops, printers, vpn, fax, remote desktop.
  • Exceptional documentation skills, strong self-sufficiency, strong interpersonal skills, attention to detail and initiative.
  • Ability to regularly lift up to 10 pounds and occasionally lift up to 50 pounds.
  • Ability to pass a pre-employment background check.
  • Ability to pass a Social Security Administration E-Verify check for U.S. work authorization.

    Company Information

    Apex Learning delivers proven online learning solutions for credit recovery, remediation, alternative schools, distance learning, and exam preparation. We are a privately funded organization that provides an excellent benefits package including healthcare, dental, paid vacations, 401(k) and stock options to eligible employees.

    Please see www.apexlearning.com for more information.

    Equal Opportunity Employer

    How to Apply

    Resumes are accepted using our online application process. Please click HERE to start the application process for the Senior Help Desk Technician position.