TOGO Specialist
Famous Dave's of America, Inc. - Mountainside, NJ

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Transacts food and drink orders at POS in person and by phone and suggestively sells drinks, appetizers, entrees and desserts in an outgoing, friendly and timely manner so as to “WOW” our Guests. Responsible for accurate cash handling. Packs TOGO and catering orders. Performs side duties including, but not limited to, answering the phone, opening doors, cleaning work stations, expediting orders and running food. Stocks TOGO area and packages orders. Follows TOGO packaging absolutes. Maintains regular and consistent attendance and punctuality.

Interacts verbally with all Guests creating a friendly and upbeat atmosphere. Greets Guests, explains signature items, tours the Guest through the menu using concise and articulate language; listens and responds to questions. Suggestively sells appetizer, entree and dessert menu items by offering specifics and using descriptive mouth watering adjectives when describing each item. 40% Understands and accurately uses the P.O.S. (point of sale) system to clock-in/out, to process/input orders and complete end of shift procedures. 40% Takes phone orders accurately. Answers phone within 3 rings in a pleasant, professional and friendly fashion. Accurately packs and reviews orders. 15% Completes assigned cleaning duties including emptying trashcans and verifying and maintaining clean restrooms every 30 minutes. 2.5% Restocks service items as needed, (i.e., glasses, ice, etc.) and cleans areas as needed. 2.5%