Responsible for taking inbound calls for prospective customers, handling customer inquiries in a courteous and professional manner while providing the highest level of customer service. Provide responsive and competent telephone support to customers in the areas of problem solving and handling customer inquiries.
Typically would not have sales goals/quotas.
Apply knowledge of systems, procedures, customers, products and processes to perform more complex and diverse functions with moderate reliance on others for direction.
Work is performed under more moderate supervision and requires a greater degree of judgment and evaluation.
Provide responsive and competent customer support within a call center environment. Ensure that all customer issues are resolved at the first instance.
May assess needs and suggest/promote alternative products and services.
Continuously work for exceptional customer experience, resulting in high customer satisfaction scores.
Deliver and exceed customer-specified service levels for handle time.
Learn, understand, retain and regularly update and demonstrate product/process knowledge.
Track, document and retrieve information in call tracking database.
Skill in providing an exceptional customer experience.
Skill in verbal and written communication to analyze, interpret and address customer needs.
Knowledge of a Windows O/S (98, 2000, XP and ME) and Internet; Basic PC knowledge preferred.
Ability to work in a time critical environment.
Ability to navigate a computerized data entry system or other relevant systems
Ability to be flexible and quickly adapt to changing business needs and processes.
Ability and willingness to provide pre-sales support.
Ability to promote and sell products or services.
Able to speak with customers in a calm, enthusiastic and friendly tone of voice.
High school diploma with a minimum of 6 months to 1year customer service experience in a call center environment.
Equivalent education or experience may be substituted for any of the above.
Agent - Customer Support
United States-Arizona-Phoenix (Camelback)
First Shift (Day)
Language Fluency Required
Stream Global Services - 2 years ago
How far do you want to climb the Stream career ladder? With our promote-from-within philosophy and your talent and ambition to succeed,...