Retention Call Center Rep - Spanish
Fidelis Care - Queens, NY

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Job Summary

The Retention Call Center Representative provides assistance to members and prospects with any related member issues to rectify them as efficiently as possible. This position tracks and documents every interaction accurately in the member's account while adhering to prescribed protocols and staying in compliance with regulatory guidelines.

Qualifications
  • Minimum 2 year of Customer Service Experience
  • High School Diploma required
  • AA/ASS - Associates Degree or equivalent preferred
  • 2-5 years related experience preferred

Fidelis Links

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Fidelis Care - 20 months ago - save job
About this company
65 reviews
From its origin in 1993 as the Catholic Health Services Plan of Brooklyn and Queens, Inc., Fidelis Care has grown -- both in the scope of...