Assoc Specialist, Cust Svc
General Dynamics - IT - Coralville, IA

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As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors. With approximately 21,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services. General Dynamics Information Technology is an Equal Employment Opportunity and Affirmative Action employer.

Provide support via the telephone and/or Internet to respond to customer inquiries and resolve routine issues.

1. Responds to inquiries received through phone, mail and/or face-to-face contact with customers and prospects about the company or customers products or services by following standard scripts and procedures.
2. Uses a computer system to track questions and answers as well as enter orders.
3. Responds to inquiries requiring a written response with the use of standard or form letters.
4. Escalates more complex questions to more experienced Specialists.
5. Participates in special projects as required.

Requires a High School Diploma or GED.

0-1 years of related customer service, call center or help desk experience.

Additional Information

Number of Positions
30

Relocation
No

Security Clearance Level
None

Security Clearance Basis
None

Security Clearance Polygraph
None

Job ID Number
209357.1

Job Function
Administration

Potential for Deployment
No

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General Dynamics - IT - 17 months ago - save job - block
About this company
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General Dynamics Corporation (General Dynamics) offers a portfolio of products and services in business aviation; combat vehicles, weapons...