Restaurant Ops Manager
Live Nation Entertainment - Las Vegas, NV

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Job Description:Job Summary:
  • Responsible for all day-to-day operations and
overall business conditions for a given shift

Essential Functions:
Financial Performance and Results
  • Meet or exceed budgetary expectations on all
associated line items
  • Cost control on labor, F&B, Liquor
  • Responsible for managing labor cost, including
  • Assist with developing monthly and quarterly
specials, events, etc.
Recruitment, training and management of staff
  • Conduct semi-annual evaluations of hourly staff and
supervisors. Set goals for individuals and outline
team’s action plans. Propose raise recommendations to
department director.
  • Maintain open door policy
  • Hold departmental staff meetings to keep everyone
informed of our problems/progress
  • Monitor progress of staff & management. Follow
up/follow through of subordinates in reaching goals
(continual coaching and guidance)
  • Provide for ongoing training of staff as needed
  • Oversee participation of staff in cross
training/re-certification programs
  • Maintain appropriate staffing levels - hiring,
terminations, maintain disciplinary documentation per
HOB standards, ensure complete and thorough training of
all staff and management (department director sign off)
  • Maintain positive staff relations (in all areas
outlined in Manager evaluation form)
Maintain all Standards Set by House of Blues
  • Service Standards
  • Housekeeping - conduct walk through
  • R&M of physical plant
  • Meet or exceed health and safety requirements
  • Follow all policies and procedures as stated in
Handbook and manuals
  • Maintain operational supplies
Ensure Smooth Operations of Department
  • Coordinate menu changes with Chef
  • Monitor and ensure reservations are managed
  • Oversee parties/special events
  • Keep guest feedback log
  • Maintain, coordinate, and maximize labor based on
nightly changes in sales/business volume.
  • Ensure environmental standards are adequate (light,
sound, room temperature, cleanliness, line of sight,
table maintenance, promotional materials, etc.)
  • Perform daily pre-shift
  • Provide for liquor pulls and ensure accurate
  • Conduct line checks with kitchen staff as needed
  • Conduct table visits to ensure total guest
  • Coordinate private/special events per event

Minimum Requirements:
  • 1-3 years high volume experience in fine
dining/restaurant/or club operations
  • 1-2 years supervisory or operational management
  • Microsoft Word, Excel and PowerPoint knowledge
  • High School Diploma required
  • College Degree in related field
  • Responsible Alcohol Service certification
  • T.I.P.S. Certified or equivalent
Physical Demands/Working Environment:
  • Working environment is fast-paced and has a moderate
to loud noise level
  • Ability to lift up to 75 lbs
  • Flexible Schedule (days/nights, weekends)
  • Position requires extended periods of prolonged
standing, bending, stooping
  • Ability to wear an earpiece for radio communications
Competencies and Skills Required:
Competency Title
Analysis and Decision Making
Basic MS office skills
Building Trust
Basic managerial finance
Interpersonal Skills
Point of Sale system
Planning and Organization
Labor management system
Liquor/wine knowledge
Building Customer Loyalty
Basic food knowledge
Action Orientation
Employee theft detection
Team Member Management & Development
Hiring/interviewing techniques
This job description is a summary of duties which you as
an employee are expected to perform in your assignment.
It is by no means an all-inclusive list, rather a broad
guide to expected duties. As an employee you must
understand that a job description is neither complete
nor permanent and may be modified at any time. At the
request of management, any employee may be asked to
perform additional duties, responsibilities, or projects
without notice.
Req. Code : 3549
Division/Department : HOBE
Skills : Customer Service - > Face-to-Face Support
Offer Relocation : No

Live Nation Entertainment - 2 years ago - save job
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