Systems Security Engineer (SSE3)
PSI Pax - Baltimore, MD

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PSI Pax is currently recruiting for a Systems Security Engineer (SSE3) to support our government customer in Woodlawn, MD.

Essential Job Functions & Responsibilities:
The Field Telecommunication Systems Branch (FTSB) is responsible for telephone systems at over 1,500 SSA Field Offices (FOs) and Offices of Disability and Review (ODARs) offices nationwide. FTSB is currently replacing the digital PBXs at these locations with an Enterprise Voice over Internet Protocol (VoIP) telephone solution. This project is known as the Telephone System Replacement Project (TSRP).

TSRP shall provide several opportunities to improve the Agency’s telephone offering to our customers. Using the advanced features and flexibility of TSRP will improve the Agency’s telephone service, which is one of the objectives under goal #3, Improve our retiree and other core services of SSA’s Fiscal Year (FY) 2008 – 2013 Strategic Plan.

As part of the TSRP infrastructure, SSA has installed 4 Service Delivery Points (SDP) and 14 Large TSRP Sites for Regional Offices and Service Centers. These SDPs and Large Sites contain large quantities of hardware and complex programming. Multiple sites will be relocating in the 2012 - 2013 calendar year and FTSB will require additional support to manage these relocations due to the size and complexity of these sites. Additional support after the relocations will also be required to assist in the day-to-day management of the TSRP solution.

The Systems Security Engineer shall provide a wide range of technical, customer, and vendor support to augment FTSB. The Systems Security Engineer shall perform tasks as assigned by the FTSB branch chief and team leads while working with assigned Agency staff.

Responsible for the design, planning, performance, implementation, and project management for projects related to the TSRP program

Support staff as a technical point of contact on telephony projects

Oversee validation and testing of all TSRP-related projects to ensure that they meet SSA’s requirements

Monitor performance and capacity of TSRP and supporting initiatives

Work with all key stakeholders to drive process improvement throughout the program

Perform ad-hoc analyses

Prepare and provide capacity, performance, status, and cost reports

Track relocation efforts, delivery, and acceptance

Interface with vendors and stakeholders

Perform problem resolution related to telecommunication support and operations

Identify project risks and provide risk-mitigation strategies

Support HQ, Region, and Field Office staff related to telecommunication activities through FTSB

Assist in the process of telecommunication work orders

Have a signed non-compete agreement

Provide written updates or reports when requested by the Government

Track projects, provide milestone and task management, and provide all required deliverables as needed by the Government

Prepare daily, weekly, and monthly reports on performance and activities. All reports shall be generated using Microsoft Office Suite

Distribute reports to the Technical Contact for review prior to being released to divisional management

Attend meetings with SSA management as technical support

Required Qualifications:
Five years of related experience of network capacity planning and performance reporting

In-depth knowledge of Telecom Traffic Engineering statistical techniques

Proficient use of the Telecom statistical parameters (BHCA, CCS, Erlangs, etc.) to measure current usage and forecast growth requirements

In-depth knowledge of converged Internet Protocol (IP) data and voice technology and IP Telephony solutions

Excellent interpersonal and strong written and verbal communications skills

Must be a self-starter and able to maintain a high level of customer satisfaction

Must have Project Management experience implementing enterprise-wide technical solutions

Superior oral and written communications skills in order to clearly and effectively convey issues, reports, and other deliverables to SSA counterparts

Proven experience managing in a complex environment

Experience with and understanding of the federal environment

Education Requirements:
Bachelor's Degree or higher with 9 years of relevant experience

Equivalent Education & Experience:
Associate's Degree with 11 years of relevant experience

High School/GED with 13 years of relevant experience

Preferred Certifications/Areas of Study/Specific Degrees:
Computer Science, Information Systems, Networking, Software & Systems Engineering

Desired Qualifications:
BA/BS Engineering Degree or equivalent experience (can include a combination of VoIP/Voice Network Capacity Planning/Performance and Engineering experience)

In addition, U.S Citizenship or Permanent Residency (Green Card) is required. Applicants selected must meet eligibility requirements for a US Public Trust security clearance. Individuals may also be subject to a background investigation to include but not limited to criminal history, employment and education verification, drug testing, and creditworthiness.

PSI Pax is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, marital status, disability, veteran status, sexual orientation, or genetic information.

PSI Pax is an E-Verify Participant

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