Sr. Support Engineer - Netbackup/Security Expert
Symantec - Heathrow, FL

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Provide expert level support to Symantec engineers and NetBackup customers.

Support the core of the product, its numerous features and extensions, as well as interaction with other Symantec products in heterogeneous environments. (Windows, Linux and UNIX

Troubleshooting with the use of sophisticated tools

Analysis of logs, and coordination of all resources to resolve issues

Ongoing identification of issues

Documentation of solutions and publication of technical documents

Qualifications

3+ yrs experience supporting complex applications in Windows, UNIX and Linux environments.

Impeccable customer service skills with an emphasis on verbal and written communicatiions skills

The ability to learn quickly and understand complex situations readily are requisite.

Solid understanding of TCP/IP networking is essential.

Storage area networking

Network attached storage

Databases

Backup and recovery applications

Tape drives and tape robots

Experinces in Hardware Appliances a major plus

  • Storage Foundation 6 RP1:
  • VCS - Veritas Cluster Service
  • VxFS Veritas File System
  • CFS - Cluster File System
  • CVM - Cluster Volume Manager
  • New appliance hardware running SuSE Enterprise Linux 11 with SP1 with WAN-Opt kernel as the default
  • fiber attached storage array
Possess various industry recognized certifications - MCSE, CCNA, CCNP, CISSP, CISA, RHCE, RHCT and etc.

Symantec - 19 months ago - save job - block
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