Provide expert level support to Symantec engineers and NetBackup customers.
Support the core of the product, its numerous features and extensions, as well as interaction with other Symantec products in heterogeneous environments. (Windows, Linux and UNIX
Troubleshooting with the use of sophisticated tools
Analysis of logs, and coordination of all resources to resolve issues
Ongoing identification of issues
Documentation of solutions and publication of technical documents
3+ yrs experience supporting complex applications in Windows, UNIX and Linux environments.
Impeccable customer service skills with an emphasis on verbal and written communicatiions skills
The ability to learn quickly and understand complex situations readily are requisite.
Solid understanding of TCP/IP networking is essential.
Storage area networking
Network attached storage
Backup and recovery applications
Tape drives and tape robots
Experinces in Hardware Appliances a major plus
Possess various industry recognized certifications - MCSE, CCNA, CCNP, CISSP, CISA, RHCE, RHCT and etc.
- Storage Foundation 6 RP1:
- VCS - Veritas Cluster Service
- VxFS Veritas File System
- CFS - Cluster File System
- CVM - Cluster Volume Manager
- New appliance hardware running SuSE Enterprise Linux 11 with SP1 with WAN-Opt kernel as the default
- fiber attached storage array
Symantec - 15 months ago
Symantec's future seems to be secure. The company provides security, storage, and systems management software for businesses and...