Customer Service Specialist
Center for Diagnostic Imaging - Saint Louis Park, MN

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Center for Diagnostic Imaging (CDI), is a national organization with an unsurpassed reputation for quality, advanced imaging services, subspecialty radiologists, and thoughtful, patient-centered care. This position is full-time, Monday – Friday; 9:30 am – 6:00 pm.

As a Customer Service Specialist, you’ll answer all incoming business office calls, complete correspondence/ documentation and distribute business office mail in an efficient and timely manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Creates a positive experience for every customer, every day by believing in and practicing the CDI Experience

Assists clinics, referring doctors, attorneys, insurance companies, and patients/responsible parties with general questions

Checks business office voice mail and email in a timely manner

Calls referring doctors, patients, insurance companies, attorneys to get updated information on patient accounts

Files appropriate documentation on a timely basis

Faxes itemized statements and letter of protection (LOPs) to attorneys by request

Routes telephone calls and mail to appropriate collectors for follow up on problem accounts

Researches explanation of benefits (EOBs) and/or denials in application extender

Sends proper documentation to accounts receivables and coding

Processes and distributes correspondence and mail to appropriate departments

Sends updated account information to clinics on a weekly basis

Updates DISC with information given to clinics by report they will send weekly

Researches missed discounts, duplicate charges, reverse collection decisions and insurance denials

Prepares packets for collection agency

COMPETENCIES (KNOWLEDGE, SKILLS AND ABILITIES) REQUIRED:
Ability to work in a team setting and under tight deadlines

Ability to prioritize, work independently, and manage simultaneous assignments

Ability to be flexible in schedule and adaptable to constant change

Ability to effectively handle multiple tasks and frequent interruptions

Ability to work with a positive attitude

Ability to pay attention to the smallest details involved in taking service to the next level

Ability to effectively communicate with patients and staff using excellent interpersonal and communication skills

Ability to remain calm in difficult situations

Ability to be at work on time and as scheduled

Knowledge of basic level computer skills Knowledge of and adherence to company policies and protocols

REQUIRED QUALIFICATIONS:
High school degree or equivalent

Previous customer service experience required, healthcare experience preferred

Minimum 1 year Microsoft Office experience

Data entry experience

Ability to speak Spanish a plus Ability to type 30 wpm

CDI is an equal opportunity employer; applicants are considered without discrimination with regard to race, color, religion, sex, national origin, age, disability or other statuses protected by state, local or other applicable laws. This policy extends to all aspects of employment, including recruitment and hiring.

CDI and its associates have an employment relationship, which is known as employment-at-will. This means that either CDI or an associate has the right to terminate the employment relationship at any time, for any reason with or without cause or prior notice.

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