Desktop Administrator
Audacious Inquiry - Baltimore, MD

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Job Description We are looking for a Desktop Administrator to join our team responsible for the administration of desktop and enterprise operations in a multi-site, cross platform environment. The ideal candidate must thrive in a fast-paced, ever changing, entrepreneurial environment. Individual must be able to work independently as well as collaboratively. Must be resourceful and a creative thinker, confident and able to express ideas in an articulate, well thought out manner. Ability to multi-task and prioritize work is a must. Healthcare industry experience is a plus.

Responsibilities: :
  • Level 1 support for hardware/software/network issues for users at multiple sites
  • Configuration and deployment of new laptops and desktops
  • User account administration (creation, password resets, permissions changes)
  • End user technical onboarding and training
  • Asset management and tracking of hardware and software licensing
  • Basic network and server troubleshooting and configuration
  • Issue tracking using IT ticketing system
  • Basic operation of on-site backup systems
  • Assist Network Administration team as needed
  • Assist Systems Administration team as needed

Qualifications
  • 5+ years of desktop support and administration experience
  • Extensive knowledge of desktop administration fundamentals including MS Office, email systems, hardware troubleshooting, virus scanning, basic network troubleshooting and VPN.
  • Must be able to travel to multiple sites as needed
  • Experience with VoIP technology
  • Experience in a multi-site enterprise environment

Required Skills:
  • Microsoft Windows 7, Vista, XP
  • Apple OS X
  • Microsoft Office 2007, 2010 and 2011
  • Wireless Networking
  • VPN
  • Malware
  • TCP/IP

Additional Preferred Skills:
  • Microsoft SharePoint
  • Microsoft Project
  • Backup systems
  • WAN
  • Microsoft Server 2003/2008
  • Linux
  • Cisco
  • Firewall
  • Network switches

Certifications Preferred:
  • CompTIA A+
  • CompTIA Network+
  • Microsoft
  • Dell
  • Apple
  • IBM

Additional Information All your information will be kept confidential according to EEO guidelines.