Provide administrative/clerical support to a large number of professional staff. Duties may include the following:
Utilize Microsoft Office Applications (Word and Excel - with accuracy).
Perform accurate typing, word processing and data entry.
Maintain case archive process for the area office, filing, records management, archive submissions, and archive requests.
Maintain and submit weekly time and attendance information for Area Office.
Track the data drive information used in case assignments and personnel management.
Perform Area Office closed records processing.
Serve as receptionist either full-time or part-time or as back-up receptionist as needed. Greet clients and visitors; answer telephone calls; refer clients and visitors to appropriate department staff when needed.
Provide administrative /clerical support routinely or for projects as assigned.
Provide routine information concerning agency office locations, programs and services.
Assist with processing mail and fax as necessary.
Maintain filing system.
Assist staff by entering information into the FamilyNet system including FamilyNet searches.
Assist social workers with Mass Health insurance claims.
Manage personal needs accounts on the area office level of Social Security and Title II payments.
Assist in the support of Director of Area or Management Team as needed.
Other related duties as assigned.
Qualifications:Minimum Entrance Requirements:
Applicants must have at least (A) three years of full-time, or equivalent part-time, experience in office work, or (B) any equivalent combination of the required experience and the substitutions below.
I. A diploma as evidence of graduation from the commercial or business course of a recognized high school or vocational/technical high school may be substituted for a maximum of one year of the required experience.*
II. A diploma as evidence of graduation from a course other than the commercial or business course of a recognized high school or vocational/technical high school or possession of a Massachusetts high school equivalency certificate may be substituted for a maximum of eight months of the required experience.*
III. A diploma for completion of a one-year, full-time, or equivalent part-time, program in a recognized, non-degree granting business or secretarial school above the high school level may be substituted for a maximum of one year of the required experience.*
IV. A diploma for completion of a two-year, full-time, or equivalent part-time, program in a recognized, non-degree granting business or secretarial school above the high school level may be substituted for a maximum of two years of the required experience.*
NOTE: Educational substitutions will only be permitted for a maximum of two years of the required experience.
- Education toward such a degree or diploma will be prorated on the basis of the proportion of the requirements actually completed.
Special Requirements: None.
Demonstrated ability in Microsoft Office Applications - Word, Excel and Access, FamilyNet, etc.
Ability to effectively handle complaints presented or referred to the Director.
Demonstrated ability to work with culturally diverse populations.
Demonstrated ability to maintain a professional demeanor in the public forum.
Ability to plan, organize and carry through on office events.
Ability to carry out work activities with a minimum of direction.
Ability to establish systems to improve overall performance of all clerical functions.
Ability to organize and maintain filing systems.
This is a Civil Service position.
The Department of Children and Families (formerly, DSS) seeks dedicated child welfare professionals who are committed to upholding the fundamental responsibility of protecting children from abuse and neglect. The Departments vision is to ensure the safety of children in a manner that holds the best hope of nurturing a sustained, resilient network of relationships to support the childs growth and development into adulthood. DCF is revising its core work processes and policies to align with its core practice values and is approaching organizational change at three levels: clinical, managerial and systemic. Preferred applicants will possess a demonstrated commitment to the core practice values: 1) child-driven, 2) family-centered, 3) strength-based, 4) community-focused, 5) culturally safe, and, 6) committed to continuous learning. A commitment to diversity and cultural competence is central to the agencys organizational change.
A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori and click on "Information for Job Applicants."
Commonwealth of Massachusetts - 2 years ago