Simply Answers Pro
Simply Mac - Jackson, WY

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Position summary: A Simply Mac Pro is required to diligently execute the official Simply Answer’s Program and all duties described below. The position emphasizes skill-sets in the areas of customer support & relations, coaching & teaching, staff training, troubleshooting, Q&A, problem resolution, and consulting, within a retail environment. The Pro’s primary role will be to provide training and support to our many customers and the Simply Answers team. The Pro position is a critical role in the company, and requires a well-rounded and determined individual that enjoys taking part in the growth of the company. In addition, this person should have the ability to develop and deliver dynamic training and consulting to individuals and large groups alike. The trainings include, but are not limited to: Community seminar classes, workshops, individual and small group one-on-one and individual product and solution consulting.

The Pro position is often the first impression that customers have of Simply Mac; as a result, it is paramount that Simply Answers staff uphold the highest standards of the company at all times, and exemplify the company’s mission statement and core values. Often times this initial contact is a perfect opportunity to recommend and help customers find the products and solutions that will make their computing experience converting and unique; therefore, this position must also understand and be capable of performing the sales process.

Core objective: A Pro will ensure delivery of the Simply Answers Program while fulfilling the Company Mission Statement and Core Values. Duties: Position responsibilities:

Customer Service & Relations

• Follow Simply Mac’s mission statement

• Ensure all customers are assisted in a friendly, prompt, professional and ethical manner

• Ability to conduct initial troubleshooting, diagnostics, and basic repairs in a manner that reflects our a world-class experience and customer service.

Training and Support:
• Provide Product and Software coaching & training to customer and staff on (but not limited to) the following products:

o Mac OSX

o iLife Suite

o iWork Suite

o Microsoft Office

o Windows Solutions on OSX

o Aperture

o Adobe CS Suite

o Final Cut Studio X

o Other Third Party Productivity Apps Such As:
Roxio Toast


• Provide Coaching and Training to customers in the following general areas:

Managing Digital Life



Video Content


o Computing Workflows

Business Solutions

Personal Finances

Etc. Qualifications: Essential skills and experience:
• Apple & Mac Experience

• 40+ hours a week (full time)

• Customer Service/Relations Experience

• Sales Experience Preferred

• Experienced & Proficient in Microsoft applications

Valued but not required skills and experience:
• Apple Certified in:
o Apple Sales Training Online (ASTO) - Product Professional

o Apple Certified Help Desk Specialist (ACHDS)

o Apple Certified Trainer - Pro Products (ACTPP)

o Apple Certified Technical Coordinator (ACTS)

• Associates Degree

• Minimum 3 year of retail sales experience preferred

• Ability and willingness to learn new products and services in a timely manner

• Knowledgeable and willing to learn current and future technology and solutions

About this company
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