Front Office Assistant - Reception
The Doyle Collection - Ireland, WV

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The Doyle CollectionAt the Doyle Collection, we are leaders in development and setting standards of excellence in the luxury hotel sector, one of the world's most dynamic and successful industries. A select havens in six major cities throughout Ireland, the UK and USA, The Doyle Collection employs over one thousand of the most skilled, professional and dedicated people that the industry has to offer. Our hotels inhabit the most fashionable quarters of the most sought-after cities, and each one is a unique reflection of its setting, providing business and leisure travellers with a truly memorable luxury experience. The Croke Park Hotelnow has an exciting opportunity for aFront Office Assistant - Reception to join our team. Key Responsibilities: To carry out all Reception duties, working as part of the Front Office Team (reception, reservations and concierge)To ensure complete guest satisfaction through the prompt handling of guest queries in a friendly and efficient mannerTo liaise with the front office team in finding opportunities to "surprise and delight" our guests whenever possibleTo anticipate guests needs and ensure that service is provided to the level they require and beyond their expectationsTo work and lead through the Company's Proud Values: We meet every guest with a smile, a greeting and an enquiryWe love saying YES to our guestsWe are Proud of our work, and respect everyone we work withTo have a thorough knowledge and understanding of all standards of performance and delivery within all front office departmentsTo deal with any customer complaints in a professional and efficient manner, ensuring guest satisfaction at all timesTo answer the switchboard and hotel telephone as per Company standard of serviceTo develop a strong working relationship with colleagues in your department and related departments The ideal candidate for this position: Must have previous experience in a similar role in a luxury hotelMust be flexible, enjoy a challenge, and is able to work outside the comfort zone while maintaining the ability to be objective and positive Be courteous and focused on providing a consistently high standard of service Must be a team player with the ability to multi task Must be standards driven and detail orientated, with the desire to progress within the luxury market Maintain a professional image at all times through appearance Must possess excellent communication and interpersonal skills Must have a working knowledge of Opera or similar front office package Benefits package: Meals on DutyProvision and laundry of uniformDiscounted Health InsuranceEmployee DiscountsEducational SupportEmployee Recognition Awards The Doyle Collection is an equal opportunities employer.We do not require the assistance of recruitment agencies at this time.

Keywords: Front Office Receptionist, recpetionist