Customer Solutions Rep, International
MOM Brands - Lakeville, MN

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JOB FUNCTION

The purpose of the position is to build customer loyalty and confidence by initiating direct customer communication, processing orders, resolving issues and advising customers of stock availability and delivery schedules. In addition, this position will be required to process trade contracts. This position will be responsible for working directly with our Latin American customers to assure proper international trade requirements are met. The position provides a single point of contact to the customer for order management by acting as a liaison between the customer and various internal MOM departments.

JOB ACTIVITIES/DUTIES

  • Accurately process customer orders according to MOM order guidelines and work with customers to affirm order size, pricing, freight allowance, item information, product availability, lead time, and other service requirements.
  • Responsible for the integrity and accuracy of assigned accounts in JD Edwards as it relates to order management (i.e. updating shipping platforms).
  • Timely entry of approved promotional contracts into the trade planning system.
  • Understand and help implement departmental and supply chain business strategies related to improving customer satisfaction and reducing supply chain costs.
  • Identify and actively participate to resolve issues that affect quality or service.
  • Utilize Spanish to provide excellent customer service to our Latin American and Mexican accounts.
  • Potential travel to industry events or customer meetings in Latin American or Mexican countries to represent the supply chain area.


  • JOB REQUIREMENTS

    Education: Four-year degree in a relevant field of study.

    Experience: The ideal candidate will have a bachelors’ degree in International Business and a desire to grow and develop in conjunction with the growth of our international business. A candidate will at least have applicable business experience in a dynamic customer service environment.

    Skills: Must be fluent in reading, writing, and speaking Spanish. Effective time management; ability to function as part of a team. Strong written and oral communication skills. Ability to tactfully handle a wide range of customer relations, warehousing, distribution, and broker concerns.

    Other: International business degree or background preferred. 3 rd Party POS and Inventory systems such as Retail Link a plus. NAFTA and other international shipping regulation background would be a plus.Ability to lift 25 kg. Must have no known food allergies. Must be legally authorized to work in the United States.

    Relationships:

    MOM Internal:
    • Sales/Brokers
    • Supply/Demand Planning
    • Warehouse
    • Transportation

    External:
    • Customers that will include Mexican and Latin American accounts
    • Logistic Carriers
    • Customs Broker

    MOM Brands - 20 months ago - save job
    About this company
    16 reviews
    MOM Brands (formerly Malt-O-Meal Company), a privately held and family owned company, is the third largest cereal company in the United...