Clerk ( Job Number: 187564 )
Kaiser Permanente 2,827 reviews - Oakland, CA

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Performs basic clerical duties using word processing, spreadsheet and/or database software; uses specialty department software and performs department specific tasks; interacts effectively with members; solves problems within job scope.

Essential Functions:

Complete forms and transfer data from one form to another when necessary.

Enter data in Access databases, online databases/websites, and/or Excel spreadsheets.
• Run established reports from Access databases.
• Use specialty department software and perform department specific tasks.
• Identify and solve problems or mistakes within job scope.
• Maintain department supplies as needed (count, sort, restock, order).
• Provide assistance with event planning.
• Organize and prioritize duties to meet work demands.
• Greet members and answer general questions.
• Perform responsible cash handling when applicable.
• Schedule or cancel appointments using appropriate computer programs when applicable.
• Other duties as assigned.

Basic Qualifications:

High School or GED
• Knowledge of basic English
• Accuracy with grammar & spelling
• Knowledge of basic math
• Basic Microsoft Office skills; must pass basic PC skills test.
• Ability to type 6,000 keystrokes/minute
• Working knowledge of health plan coverage types
• Ability to read and follow instructions, and write short correspondence.
• Demonstrate professional conduct, dealing courteously, tactfully, and patiently with members, physicians, co-workers, and visitors.
• Professional phone etiquette.
• Ability to multi-task, organize, manage time and prioritize workflow in a complex environment
• Ability to identify, analyze and solve problems
      Ability to apply knowledge of department policies and procedures, and utilize a general understanding of other departments' functions.
      • Must pass medical terminology test when applicable.

      Must be willing to work in a Labor/Management Partnership environment.
      Skills testing: Typing (6,000 keystrokes/minute), PC Skills

      About this company
      2,827 reviews
      At Kaiser Permanente, all of us, from accounting, sales and IT, to our care delivery teams on the front lines, stand for Total Health....