Financial Specialist II
Pre-Registration / Registration / Admitting
Patient Access is the gateway to the hospital. Associates professionally interview and register / admit patients; verify
demographics, interpret and explain insurance benefits with confidence. Scan financial and medical documents into accounts. Obtain appropriate legal consent signatures. Professionally handle stressful situations while maintaining quality of work and excellent customer service. Ensure accounts are properly authorized by insurance carriers. Estimate charges and collect monies due; perform accurate cashiering functions including cash out procedures. Overcome patient objections regarding collections; educate patients regarding insurance benefits and financial responsibility. Adheres to established policies and procedures. Effectively work in a group/team setting and contributes to overall goals. Registration areas include Emergency, Outpatient and Surgery and the shifts may include working nights/weekends/holidays. A professional uniform is required and supplied. Physical demands include sitting and standing for extended periods of time, pushing wheelchairs, typing. This position also requires involvement in hospital performance improvement activities, which may include, at times, participating in performance improvement projects and public speaking. Complete physical demand specifications are available during the interview and post-hire.
Excellent customer service skills, ensures quality service is delivered to external and internal customers
Prefer prior sales and/or collections experience. Must be able to confidently address the financial responsibility patients may have and meet collection goals
High school diploma or equivalent required.
Verbal and written communication skills required
Detail oriented, demonstrate problem solving skills, flexibility and adapts well to continual changes
Ability to multitask proficiently, using multiple computer systems, applications and technology
Understanding of revenue cycle and regulatory guidelines such as CMS, EMTALA, HIPAA, The Joint Commission, is required
Professional certifications or further education relative to the position, including but not limited to, CHAA, CPAM etc.
High end hotel/hospitality/service industry experience
Minimum of three years experience is required:
Customer service and satisfaction
ICD-9, CPT, medical terminology
Hospital/physician office collections, registration, insurance verification, and authorizations
35 wpm typing speed; proficient with Microsoft Office applications. Prefer AS400, Cerner or related ADT system experience
ER Registration; flexibility is required however to meet schedule demands as hospital registration is open 24/7/365. This is a per diem (PRN) position not eligible for health-related benefits or paid days off (PDOs).
Florida Hospital is an acute-care, not-for-profit health care organization, with eight distinct campus locations in a fast-growing,...